About This Course
Question: What is a supply chain? Answer: It’s the process that ensures “Thing A” gets made and distributed efficiently and with high quality. A supply chain comprises diverse suppliers, each of whom has different roles to play. In this course, you will learn about the complex ballet that ties these suppliers together into a larger system, a larger schedule: a supply chain. Through weekly online group work and real-life case study analysis, you will come to understand the value of interrelationships between product development, purchasing, manufacturing, customer service, and distribution. Your subject matter will be the real-world function of supply chains for familiar products, and by the end of the course, you’ll master how to think about effective supply chains. You’ll also have the opportunity to do a complete analysis of a real organization as well as the chance to interview a professional who works with supply chains on a daily basis.
Sample course topics: Managing customers, suppliers, sourcing, materials management, customer satisfaction, process management, terms of transportation, cross-docking, and improvement methods.
M.S., management, Naval Postgraduate School; B.B.A., accounting, Iowa State University
Scott Martens is chief innovation officer for Hennepin County, leading the Center of Innovation and Excellence. He has served as a senior leader for UnitedHealth Group, University of Minnesota, American Express, Ceridian, and General Electric. Since 2000 Scott has taught courses for the Carlson School of Management in operations, quality, supply chain management, and managerial accounting. Prior to entering the private sector, Scott served as a naval officer and aviator. He’s held numerous leadership positions in nonprofit organizations, and serves as a strategy consultant to the Minnesota Make-A-Wish Board of Directors. He is a CPA and a CPL (certified professional logistician).
ABus 3301 - Introduction to Quality Management
MM 4035 - Global Supply Chain Management