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Innovation in Health Services

Women pointing at colorful post-it notes

HSM 4575

Delivery Method
Partially online
Tuition | Fees

About This Course

This interactive course will help you understand the theory and practical application of innovation to solve big challenges in the health care system. You will learn and apply multiple approaches and tools for innovation and human-centered design to reshape organizational culture, strategy, structures and systems.

Sample course topics: Innovation methodology, identifying opportunities, understanding people, ideation, prototyping, implementing, change management, project review consultations, success and failure, and leadership.


Andrew Montpetit
Andrew Montpetit

BA, youth ministry, Northwestern University (Saint Paul)

Andrew "AJ" Montpetit is an entrepreneur, freelancer, and designer. He has owned his own business, WRKSHP, for over seven years, incorporating human-centered design, marketing, graphic design, and video production for clients around the globe. AJ works as an advisor to FAVR, a local tech startup run by college students, is on the board for Sharp Index (a physician burnout index tool), and is currently creating a tech hub in Cameroon with partners here and on the ground in Buea, Cameroon. He not only shreds on the ukulele but can also tie a bow tie.

HSM 4575 – Innovation in Health Services

Barbara Spurrier
Barbara Spurrier

MHA, health care administration, University of Minnesota; BA, economics, St. Olaf College

Ms. Spurrier is managing director of the Well Living Lab, a Delos and Mayo Clinic collaboration, and senior vice president at Delos. She was founding director of Mayo Clinic’s Center for Innovation (CFI), whose mission is to transform the delivery and experience of health and health care. She has served as vice chair of the Mayo Clinic Department of Medicine, chief of ambulatory care at the Minneapolis VA Medical Center, and senior administrator at HealthPartners. Barbara has also been a preceptor for U of M MHA students. She is coauthor of Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation.

  • HSM 4575 – Innovation in Health Services