HSM 4301
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Credits3
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Delivery MethodPartially online
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Related Program
About This Course
This course examines the fundamental principles, strategies, and best practices for ensuring quality and patient safety in healthcare management. Students will examine key frameworks, including evidence-based quality improvement models, change management, and regulatory requirements. Topics include process and outcome measurement, patient-centered care, adverse event prevention, leadership in quality improvement, and the use of data in quality improvement. Through case studies and real-world applications, students will develop the skills for continuous quality improvement, conduct a root cause analysis, and foster a culture of high reliability in healthcare settings. By the end of the course, students will be equipped to lead and manage quality and patient safety efforts in diverse healthcare environments.
Instructors
"I love the flexibility the HM program provides students who have to work full time, take care of their family, or participate in extracurriculars. It also engages students in multimodal learning so they become familiar with a variety of virtual and in-person platforms!"
BA, leadership management, Saint John’s University
Mark is a senior improvement advisor with Fairview Health Services. He is trained in Lean Six Sigma, and he serves as a coach, facilitator, and consultant to executives on continuous improvement efforts at M Health Fairview. Before joining Fairview, he led a continuous improvement team at University of Minnesota Physicians. Mark began his career in clinic operations and continuous improvement for Cancer Treatment Centers of America, a national network of specialty hospitals and clinics. Additionally, he built a value-based care and insurance model for a subsidiary of United Healthcare.
- HSM 4301 – Quality and Patient Safety in Healthcare Management
BS, healthcare administration, University of Wisconsin-Eau Claire
Jenny Schoenecker is the associate vice president of improvement with the Minnesota Hospital Association, where she develops, implements, and facilitates hospital and health system clinical activities in support of the Quadruple Aim (to enhance patient experience, improve population health, reduce costs, and improve the work life of healthcare providers). She is a Certified Professional in Healthcare Quality and has a passion for positioning Minnesota’s hospitals and health systems as national leaders in quality, safety, and mental health. Jenny provides MHA members with technical and implementation support, including consults; training and education; and assistance with prioritization of quality, safety, and mental health action plans.
- HSM 4301 – Quality and Patient Safety in Healthcare Management