About This Course
What makes or breaks an organization? Answer: quality. Without continuous quality improvement, performance fails, sales drop, and organizations die. In this course, you’ll delve into three essential truths: 1) the customer is the ultimate judge of quality, 2) every process has variation, which must be fully understood before it can be improved, and 3) a lean, mean, structured plan will make problem solving a cinch when it comes to process improvement. Students in this course learn more than just the technical aspect of quality management; they also learn the history and modern application of quality, quality-management tool interfaces, and what it takes to be a leader in quality as a profession.
Sample course topics: customer and workforce focus, design for quality and product excellence, process improvement and Six Sigma
Sample textbook: Evans, James R., and William M. Lindsay. Managing for Quality and Performance Excellence. 9th ed.
D.B.A., University of Phoenix; M.B.A., Wayne State University; B.A., electrical engineering, University of Toledo
Dr. Paul Nied has over 25 years of manufacturing operations experience, much of which includes roles in leadership. Paul is currently the Lean Manager for Donaldson Company, Inc., with global responsibility for enterprise-wide deployment and progressive development of the Donaldson Production System. Earlier roles at Donaldson included Accelerated Product Development Manager and Operational Excellence Manager. Prior to joining Donaldson Paul worked with the hydraulics division of Eaton Corporation. He is a senior member of the American Society for Quality, a Certified Manager of Operational Excellence, and a Certified Quality Engineer.
MM 4201 - Quality Engineering and Management
- MM 4311 - Sustainable Lean Manufacturing: Eliminating the Waste