Policy Statement

As per University policy, student academic complaints that are not resolved informally will be provided a formal review process by the College. The College of Continuing and Professional Studies will follow the formal resolution process outlined in the respective University procedure. This CCAPS policy provides further clarification regarding formal resolution processes specific to CCAPS.

  • Filing a Complaint. Undergraduate and graduate students file a written complaint to the College of Continuing and Professional Studies Senior Associate Dean of Academic Affairs via the Scholastic Committee inbox ([email protected]). A written complaint letter must identify the student submitting the complaint; the name of the person the student is filing the complaint against; the individuals involved; the incident; the rule, policy, or established practice alleged to have been violated; and a brief statement of the remedy the student is seeking. The subject heading of the email should state: “Student Academic Complaint: [student name]”. The complaint with all required information must be filed within 30 calendar days from the occurrence or notice of the action being challenged. The chair of the CCAPS Scholastic Committee will forward the complaint to the CCAPS Senior Associate Dean of Academic Affairs.
  • College-Appointed Academic Complaint Officer. The CCAPS Senior Associate Dean of Academic Affairs will appoint a faculty member to serve as the Academic Complaint Officer when a complaint arises. This will ensure that the Academic Complaint Officer selected does not have a direct interest in the dispute.
  • Arranging a Hearing. If a hearing is warranted, the Academic Complaint Officer will refer the complaint to the Senior Associate Dean of Academic Affairs, who is responsible for coordinating a college hearing panel as per the University policy and procedure linked above. The Academic Complaint Officer will serve as the chair of the hearing panel.
  • Hearing Panel Procedures. The panel will follow procedures as outlined in the respective policy appendix.

Reason for the Policy

University policy requires that colleges provide a review process for the resolution of student academic complaints that are not resolved informally or through an official appeals process by the student’s unit or college.

Related Information

UMN Administrative Policy: Addressing Student Academic Complaints

UMN Administrative Procedure: Conflict Resolution Process for Student Academic Complaints

UMN Administrative Policy Appendix: Guidelines for Colleges: Hearings Under the Conflict Resolution Process for Student Academic Complaints

Contact

CCAPS Scholastic Committee
[email protected]


Effective August 2025