| Program Outcome | Competencies |
|---|---|
| 1) Evidence-based Leadership Practice evidence-based servant leadership to ensure excellent health services outcomes. | PLC 1.1) Create a culture that embraces professionalism, ethics, change and inspires innovation, productivity, and teamwork. Leadership |
| PLC 1.2) Design a health services work environment that drives quality results and manages business, compliance and customer risks. Effectiveness | |
| PLC 1.3) Use reasoning, research, and analysis to solve problems and to make sound data driven decisions. Critical Thinking | |
| PLC 1.4) Apply leadership principles to achieve high-quality, safe, timely, people-centric care within the health services environment. | |
| PLC 1.5) Evaluate and utilize the key components of the US health care system and health systems globally to deliver excellent integrative health services. | |
| 2) Management Leverage sound business principles and technology to guide day-to-day operational, strategic, and clinical decision making support that ensure delivery of value-based healthcare. | PLC 2.1) Practice effective quality improvement, economic, accounting, financial, and risk-management principles. Management |
| PLC 2.2) Apply fundamental concepts of operations management. Operations | |
| PLC 2.3) Develop, leverage, and manage human capital in achieving operational and strategic goals. HR | |
| PLC 2.4) Apply fundamental concepts of project management. Project Management | |
| PLC 2.5) Explain the funding sources and their relative contributions to health expenditures. Finance | |
| PLC 2.6) Select technologies that ensure excellent clinical outcomes. Technology | |
| PLC 2.7) Access, assess, organize, and secure clinical and business information to educate, influence, and inform. Information Management | |
| PLC 2.8) Use epidemiological and market information to assess and manage health services. Population Health | |
| 3) Communication and Collaboration Communicate and collaborate within and among disciplines, health services, and communities to transform patient care, improve healthcare and add value. | PLC 3.1) Demonstrate clear communication using a variety of strategies, including writing, speaking, and listening with emotional intelligence. Communication |
| PLC 3.2) Develop, leverage, and sustain relationships to improve health within organizations and communities. Relationships | |
| PLC 3.3) Demonstrate collaboration and integration among health services organizations and disciplines. Collaboration | |
| PLC 3.4) Practice cross-cultural communication and collaboration. Cultural Literacy | |
| PLC 3.5) Manage conflict constructively. Conflict Management | |
| PLC 3.6) Demonstrate ability to engage in a successful negotiation process. Negotiation | |
| 4) Strategic and Business Planning Formulate business plans aligned with health policy, population health, governance, equitable access and regulatory/legal entities. | PLC 4.1) Articulate the core purpose, goals, and values of a health services organization. Vision |
| PLC 4.2) Understand, formulate, and implement core components of a strategic business plan, which includes sound market and financial analysis. Strategic Planning | |
| PLC 4.3) Align the strategic business plan with health care, legal, and regulatory policies. Policies | |
| PLC 4.4) Compare business plan outcomes with their strategic goals in order to measure their impact. Measurement | |
| PLC 4.5) Review and update plans to stay relevant. Business Plans | |
| PLC 4.6) Apply the principles of innovation and design to drive innovation, to formulate strategies, and to deliver new models of care. Innovation | |
| PLC 4.7) Employ systems thinking within a complex health system. Systems Thinking | |
| PLC 4.8) Demonstrate strategic thinking, continual improvement, and change management skills. Change Management | |
| 5) HM WEC Abilities Provide opportunities to demonstrate effective writing and communication in multimodal formats to diverse and multilingual stakeholders for effective and efficient healthcare delivery. | |
PLC 5.1) Writing – Purpose Make effective choices that are aligned with the specific purpose of communication. | Write persuasively, drawing on appropriate sources of research and evidence to support an issue, project or argument. Includes multiple facts and resources that are correct, complete, and complement the argument or reinforce the thesis. Expository Writing |
| Establishes and develops an argument by supporting points with references and evidence. Argument Development | |
| Uses evidence-based Healthcare Management research and sources that are appropriate to the issue or project and supports conclusions and recommendations. Evidence-Based Research and Writing | |
| Uses multimodal communication descriptively and at an appropriate level of detail. Multimodal Communication | |
| Presents work in the modality or modalities (papers, slide decks, etc.) that are best suited for the communication purpose. Multimodal Communication | |
| Sources cited are free from known bias and citations of differing views are balanced. Attributions | |
| Facts, opinions, and inferences are clearly differentiated and used in appropriate contexts. Expository Writing | |
| Facts and resources cited are appropriate to the reader's level of understanding. Attributions | |
PLC 5.2) Writing – Audience Make effective choices that are aligned with the specific audience addressed. | Addresses the target audience appropriately by demonstrating sensitivity to beliefs and views. Audience Sensitivity |
| Offers critiques that are constructive and lead to appropriate behavioral change. Constructive Criticism | |
| Uses clear and concise language that is age- and industry-specific for the target audience. Clear Language | |
| When appropriate, concisely portrays larger documents in a one-page executive summary that convinces the target audience to take action and/or accept recommendations. Persuasive Writing | |
PLC 5.3) Writing – Form Make effective choices that are aligned with the specific forms and modes of communication. | Uses legible and specific visuals that can stand on their own and do not require extensive explanation. Multimodal Communication |
| Axes in graphs are clearly and accurately labeled and are not truncated without cause. Multimodal Communication | |
| Graphs are clear, fully transparent, and show data realistically. Descriptive Writing | |
| The verbal and visual information presented in documents, reports, and slide decks is professional in appearance and tone. Professional Writing | |
| All figures and tables are referenced and discussed in the text so that their connection to the communication’s purpose is clear and identifiable. Descriptive Writing | |
| Uses APA citation and conventions so that readers can track down or verify sources. Attributions | |
PLC 5.4) Writing – Reasoning Display strong critical thinking and reasoning. | When necessary, the communication anticipates or refuses counter-arguments. Narrative Writing |
| Provides sufficient evidence and explanation to convince readers of the communication's legitimacy and purpose. Persuasive Writing | |
PLC 5.5) Writing – Organization Organize and present ideas effectively and efficiently. | The central idea (or, when relevant, the thesis) is clearly communicated, worth developing, and limited enough to be manageable. Descriptive Writing |
| Uses a logical structure and transition language that guide the reader through the chain of reasoning or progression of ideas. Expository Writing | |
| Avoids needlessly complex sentence structure or language to allow the reader to parse meaning quickly. Audience Sensitivity | |
| When relevant, concludes communication with a summary of arguments and/or final recommendations that leaves the reader with a clear understanding of the author’s intent. Descriptive Writing | |
| 6) Ethics and Social Responsibility Promote ethics and social health justice and responsibility at all levels of health services and management. | PLC 6.1) Advocate ethical behavior and decision-making and demonstrate moral leadership as a health services manager. Ethics |
| PLC 6.2) Support social responsibility for good corporate citizenship. Social Responsibility | |
| PLC 6.3) Design programs and initiatives to uphold social justice and equitable health care. Equitable Care | |
| PLC 6.4) Demonstrate the value of and promote diversity and cross-cultural interchange within health services. Cross-Cultural | |
| 7) Inclusive Excellence Outcomes Foster a diverse, accountable and responsible workforce, ensure equitable access to care, and create an inclusive environment that respects and values all patients and staff. | PLC 7.1) Self Awareness: Describe the identities, values, attitudes, and beliefs that motivate them when interacting with others. DEI Literacy |
| PLC 7.2) Awareness of Difference: Respectfully inquire, initiate, validate, develop, and reflect on interactions when interacting with others whose identities are different than one's own. Social Responsibility | |
| PLC 7.3) Inclusion: Describe how different viewpoints, communication styles, cultures, and experiences enhance organizational life and can identify shared goals and values to sustain mutual investment in personal and organizational objectives. Diversity Leadership | |
| PLC 7.4) Decision Making: Describe the role of empathy and ethical principles in equitable and inclusive decision-making, evaluate decisions and their effects on stakeholders, and probe and respond to moral dilemmas. Ethics | |
| PLC 7.5) Community: Evaluate, participate, and apply strategies in organizational settings that promote inclusion and equity as needed for self, peers, or vulnerable or marginalized stakeholders. Diversity Strategic Planning | |