HSM 4301

About This Course

Principles of health care improvement, quality, and patient safety management in the role of the manager, and project leadership in health services management. Provides an understanding of the concepts and principles of quality management and tools; patient safety; and related quality and safety management, accreditation, and regulatory requirements. Uses an applied, real-world approach to ensure understanding of these important issues in health services management.

Sample textbook: What Is Lean Six Sigma? Michael L. George, David Rowlands, Bill Kastle; McGraw-Hill Education

Instructors

Kelley Boyer headshot
Kelley Boyer

Kelley Boyer is committed to transforming health care as an engaged leader and coach. She currently serves as system director of Quality & Safety Improvement at Fairview Health Services. In this role, Kelley bridges improvement methodologies with application in the most critical system quality and safety work, leveraging more than 20 years’ experience in formulating and driving change for improved clinical and operational outcomes. Kelley has also served as director of care coordination at Fairview; director of hospital programs and improvement manager at Allina Health; and manager of global marketing, Black Belt, and supply chain at 3M Company.

Kelley has an MBA from the University of Minnesota Carlson School of Management and a BA in, international business from the University of St. Thomas. She teaches:

  • HSM 4301 − Health Care Quality and Patient Safety Management  
Mark Kuhl headshot
Mark Kuhl

"I love the flexibility the HSM program provides students who have to work full time, take care of their family, or participate in extracurriculars. It also engages students in multi-modal learning so they become familiar with a variety of virtual and in-person platforms!"

Mark is a senior improvement advisor with Fairview Health Services. He is trained in Lean Six Sigma, and he serves as a coach, facilitator, and consultant to executives on continuous improvement efforts at M Health Fairview. Before joining Fairview, he led a continuous improvement team at University of Minnesota Physicians. Mark began his career in clinic operations and continuous improvement for Cancer Treatment Centers of America, a national network of specialty hospitals and clinics. Additionally, he built a value-based care and insurance model for a subsidiary of United Healthcare. 

Mark earned his BA in leadership management from Saint John’s University. He teaches:

  • HSM 4301 – Health Care Quality and Patient Safety Management
Head shot of Jennifer Schoenecker
Jennifer Schoenecker

Jenny Schoenecker is associate vice president of quality and safety with the Minnesota Hospital Association, where she develops, implements, and facilitates hospital and health system clinical activities in support of the Quadruple Aim (to enhance patient experience, improve population health, reduce costs, and improve the work life of health care providers). She is a Certified Professional in Healthcare Quality and has a passion for positioning Minnesota’s hospitals and health systems as national leaders in quality, safety, and mental health. Jenny provides MHA members with technical and implementation support, including consults; training and education; and assistance with prioritization of quality, safety, and mental health action plans.

Jenny earned a BS in healthcare administration from the University of Wisconsin-Eau Claire. She teaches:

  • HSM 4301 – Health Care Quality and Patient Safety Management

Information Subject to Change

Course details, syllabus, and instructor are subject to change. Current course details can be found by clicking on the Term link(s) above.