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Introduction to Quality Management

Business person looking at camera with team standing in the background. stock photo

ABUS 3301

Delivery Method
Fully online
Tuition | Fees

About This Course

This course will focus on both the strategic and the tactical level of quality management. One-third of the course is strategic, emphasizing management and leadership concepts. The remaining two-thirds are tactical, examining quality management and leadership at the level of the project leader and practitioner. Overall, the course is designed to provide an understanding of the concepts and principles of quality management, Six Sigma, and lean thinking, and how to apply them.

Sample course topics: change management and team facilitation, control and theory of constraints, leadership in quality management


Scott Martens photo
Scott Martens

M.S., management, Naval Postgraduate School; B.B.A., accounting, Iowa State University

Scott Martens is chief innovation officer for Hennepin County, leading the Center of Innovation and Excellence. He has served as a senior leader for UnitedHealth Group, University of Minnesota, American Express, Ceridian, and General Electric. Since 2000 Scott has taught courses for the Carlson School of Management in operations, quality, supply chain management, and managerial accounting. Prior to entering the private sector, Scott served as a naval officer and aviator. He’s held numerous leadership positions in nonprofit organizations, and serves as a strategy consultant to the Minnesota Make-A-Wish Board of Directors. He is a CPA and a CPL (certified professional logistician).

  • ABus 3301 - Introduction to Quality Management

  • MM 4035 - Global Supply Chain Management

Karen Schaffhausen
Karen Schaffhausen

Mini-master's in e-commerce, St. Thomas University; BA, political science, University of Minnesota

Ms. Schaffhausen is a marketer and business strategist who works as a consultant to the entrepreneurial community, including SaaS, manufacturing, and mid-cap businesses. Her special focuses are business and growth strategy, partnerships and business development, Lean Canvas, and Six Sigma. She draws on 15 years of experience as marketing manager for Honeywell International, the GEM Group, Gelco, the Carlson Companies, and Holmes Protection Group. Ms. Schaffhausen has taught a wide variety of classes on business development in the local community and is a facilitator for the UW River Falls Entrepreneurial Training Program.

  • ABUS 3301 – Introduction to Quality Management