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Leadership in Health Services Management

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HSM 4041

Delivery Method
Partially online
Tuition | Fees

About This Course

In this course, learning about leadership will occur in three ways: (1) learning about and exploring foundational leadership theory with strategies, values, characteristics, and styles (the context); (2) analyzing and reflecting on your own perspectives and beliefs about leadership (your interpretation of the context); and (3) exploring evolving health care trends that will demand excellent change management skills and leadership. This course is intended to give you knowledge and understanding of the qualities and skills necessary to become a leader within the health care services market and beyond. It will assist you with understanding your personal leadership style and how you will apply that to teamwork within a health services organization among others.

Sample textbook: Healey, Bernard J. (2006). Principles of Healthcare Leadership


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Yvonne Kinney

MA, leadership, Augsburg University; Certificate in Industrial & Organizational Psychology, The Chicago School of Professional Psychology

Yvonne Kinney has 20 years of consulting experience as an executive coach. Her passion is workplace psychology, which studies people; work behavior, the performance of tasks; and work settings to understand how behavior can be influenced, changed, and enhanced to benefit both employees and organizations. She is skilled in challenging leaders to look at issues from different angles and guiding them to discover their own solutions, while ultimately helping them reclaim their stake in the future. Her clients span manufacturing, health care, retail, and financial and professional services. She has certifications and accreditations from recognized global executive coaching organizations.

  • HSM 4041 – Leadership in Health Services Management
John Reynolds head shot
John Reynolds

PhD, business, organization and management; MA, management and administration; BA, economics

John Reynolds has over 30 years of health care services, benefit consulting, and financial technology experience. He is currently business lead for Cognizant’s digital healthcare operations. He has been senior vice president at Optum and general manager of Optum Connect,  president of Fidelity National Information Services, and senior vice president and business director at Wells Fargo’s global trust and custody business. Reynolds has also been an adjunct professor at St. Catherine’s University and is a speaker at national health care and financial services conferences. He has published articles on consumer-directed health care and co-authored the book Overdose: Your Health, My Money.

  • HSM 4041 − Leadership in Health Services Management