HSM 4041

About This Course

Learning about health care leadership will occur in three ways: exploration of foundational leadership theory with strategies, values, characteristics, and styles (the context); analysis of personal perspectives and beliefs about leadership (interpretation of the context); and examination of evolving health care industry trends. The course will assist students in understanding the most serious challenges facing the health care services market, presenting ways to address these challenges through emerging best practices and elements of data analytics related to leadership and organizational data within health care. Each student will learn about their personal leadership style, and emphasis will be placed on self- awareness, critical thinking skills, organizational culture development, and management of conflict in a multicultural perspective. Case studies will be used to explore up-to-date examples concerning the external environment leaders face as they attempt to deal with what seems like daily change in their redesigned health care organizations. This is a hybrid course with live lectures, group projects, and leadership simulation.


Head shot of John Reynolds
John Reynolds

"The majority of HSM students are compassionate and empathetic (we know this from the leadership and personality profiling that we conduct in our class) and care deeply about others. I always come away from class with a sense of great optimism for the future based on the smart, engaging and compassionate students in the HSM program who are going to do great things over the course of their careers."

PhD, business organization and management; MA, management and administration; BS, economics

Dr. John Reynolds has over 30 years of health care services, benefit consulting, and financial technology experience. He is Senior Vice President and General Manager of a Division of Optum Financial Services. Before joining Optum, he held leadership roles at NationsBenefits as its President; Cognizant as Business Lead for Digital Healthcare Operations; Senior Vice President, Optum Insight; Chief Executive Officer, CieloStar; President, FIS Global Healthcare, Government and Biller Solutions; Senior Vice President and General Manager of Wells Fargo Health Benefit Services, Master Trust and Custody and Benefit Consulting; Vice President and Regional Manager BNY/Mellon Healthcare and Consumer Products. He has also been an Adjunct Professor at St. Catherine’s University where he has taught healthcare economics and policy within their MBA program. He has been a frequent speaker at national healthcare and financial services conferences and has published numerous articles on consumer directed healthcare, healthcare payment technology, digital healthcare, treasury management, electronic commerce, customer loyalty and related topics. Dr. Reynolds co-authored the book, Overdose: Your Health, My Money, which explains the Affordable Care Act and its ramifications for the American public.

•    HSM 4041 − Leadership in Health Services Management

Yvonne Kinney
Yvonne Kinney

"As a consultant, stories from real-life organization and leader interactions provide a great convergence of learning theories, frameworks, and critical information about leadership as well as hearing how situations play out in a work environment."

PhD, business psychology/organizational consulting and Certificate in Industrial and Organizational Psychology, The Chicago School of Professional Psychology; MA, leadership, Augsburg University; BS, business management, St. Cloud State University

Dr. Yvonne Kinney has over 20 years of consulting experience as an executive coach. Her passion is the study of people: work behavior (performance of tasks) and work settings to understand how behavior can be influenced, changed, and enhanced to benefit both employees and organizations. She is known for turning dysfunction into function. She is skilled in challenging leaders to look at issues from different angles and discover their own solutions to reclaim their stake in the future. Her clients span manufacturing, health care, retail, and financial and professional services. She has certifications and accreditation from recognized global executive coaching organizations.

  • HSM 4041 – Leadership in Health Services Management

Information Subject to Change

Course details, syllabus, and instructor are subject to change. Current course details can be found by clicking on the Term link(s) above.