Program Outcome | Competencies |
---|---|
1) Evidence-based Leadership Practice evidence-based leadership to ensure excellent health services outcomes. |
1.1) Create (Examine) a culture that embraces professionalism, ethics, and change, and inspires innovation, productivity, and teamwork. |
1.2) Design (Evaluate) a health services work environment that drives quality results and manages business, compliance, and customer risks. | |
1.3) Use reasoning, research, and analysis to solve problems and to make sound data driven decisions. | |
1.4) Apply leadership principles to achieve high-quality, safe, timely, people-centric care within the health services environment. | |
1.5) Evaluate and utilize the key components of the US health care system and health systems globally to deliver excellent integrative health services. | |
2) Management Leverage sound business principles and technology to guide day-to-day operational, strategic, and clinical decisions that ensure delivery of value-based health care. |
2.1) Practice effective quality improvement, economic, accounting, financial, and risk-management principles. |
2.2) Apply fundamental concepts of operations management. | |
2.3) Develop, leverage, and manage human capital in achieving operational and strategic goals. | |
2.4) Apply fundamental concepts of project management. | |
2.5) Explain the funding sources and their relative contributions to health expenditures. | |
2.6) Select technologies that ensure excellent clinical outcomes. | |
2.7) Access, assess, organize, and secure clinical and business information to educate, influence and inform. | |
2.8) Use epidemiological and market information to assess and manage health services. | |
3) Communication and Collaboration Communicate and collaborate within and among disciplines, health services, and communities to transform patient care, improve health and add value. |
3.1) Demonstrate clear communication using a variety of strategies, including writing, speaking, and listening with emotional intelligence. |
3.2) Develop, leverage, and sustain relationships to improve health within organizations and communities. | |
3.3) Demonstrate collaboration and integration among health services organizations and disciplines. | |
3.4) Practice cross-cultural communication and collaboration. | |
3.5) Manage conflict constructively. | |
3.6) Demonstrate ability to engage in a successful negotiation process. | |
4) Strategic and Business Planning Formulate business plans to achieve organizational goals within the market it operates and aligned with health policy, governance, and regulatory/legal entities. |
4.1) Articulate the core purpose, goals, and values of a health services organization. |
4.2) Understand, formulate, and implement core components of a strategic business plan, which includes sound market and financial analysis. | |
4.3) Align the strategic business plan with health care, legal, and regulatory policies. | |
4.4) Compare business plan outcomes with its strategic goals in order to measure its impact. | |
4.5) Review and update plans to stay relevant. | |
5) Innovation Combine system and design thinking to deliver innovative and integrative health services. |
5.1) Apply the principles of innovation and design to drive innovation, to formulate strategies, and to deliver new models of care. |
5.2) Employ systems thinking within a complex health system. | |
5.3) Examine the role and principles of integrative medicine within a holistic health system. | |
5.4) Demonstrate strategic thinking, continual improvement, and change management skills. | |
5.5) Use entrepreneurial skills to enhance improve services and the organization. | |
6) Ethics and Responsibility Promote ethics and social responsibility at all levels of health services and management. | 6.1) Advocate ethical behavior and decision-making and demonstrate moral leadership as a health services manager. |
6.2) Support social responsibility for good corporate citizenship. | |
6.3) Design programs and initiatives to uphold social justice and equitable health care. | |
6.4) Demonstrate the value of and promote diversity and cross-cultural interchange within health services. | |
6.5) Assess how business and ecological sustainability impacts management and health services. |