Head shot of John Reynolds

"The majority of HSM students are compassionate and empathetic (we know this from the leadership and personality profiling that we conduct in our class) and care deeply about others. I always come away from class with a sense of great optimism for the future based on the smart, engaging and compassionate students in the HSM program who are going to do great things over the course of their careers."

Dr. John Reynolds has over 30 years of health care services, benefit consulting, and financial technology experience. He is Senior Vice President and General Manager of a Division of Optum Financial Services. Before joining Optum, he held leadership roles at NationsBenefits as its President; Cognizant as Business Lead for Digital Healthcare Operations; Senior Vice President, Optum Insight; Chief Executive Officer, CieloStar; President, FIS Global Healthcare, Government and Biller Solutions; Senior Vice President and General Manager of Wells Fargo Health Benefit Services, Master Trust and Custody and Benefit Consulting; Vice President and Regional Manager BNY/Mellon Healthcare and Consumer Products. He has also been an Adjunct Professor at St. Catherine’s University where he has taught Healthcare Economics and Policy within their MBA program. 

Dr. Reynolds is a member of the National Ski Patrol where he is certified in outdoor emergency care, mountain rescue and is a volunteer Nordic and Alpine Patroller within the Three Rivers Park District. In addition, he is a certified commercial pilot, multi-engine and instrument flight instructor. He has been a frequent speaker at national healthcare and financial services conferences and has published numerous articles on consumer directed healthcare, healthcare payment technology, digital healthcare, treasury management, electronic commerce, customer loyalty and related topics. Dr. Reynolds co-authored the book, “Overdose: Your Health, My Money” which explains the Affordable Care Act and its ramifications for the American public. 

Dr. Reynolds holds a PhD in business, organization and management; an MA in management and administration; and a BS in economics. He teaches:

•    HSM 4041 − Leadership in Health Services Management