"The majority of HSM students are compassionate and empathetic (we know this from the leadership and personality profiling that we conduct in our class) and care deeply about others. I always come away from class with a sense of great optimism for the future based on the smart, engaging and compassionate students in the HSM program who are going to do great things over the course of their careers."
PhD, business organization and management; MA, management and administration; BS, economics
Dr. John Reynolds has over 30 years of health care services, benefit consulting, and financial technology experience. He is Senior Vice President and General Manager of a Division of Optum Financial Services. Before joining Optum, he held leadership roles at NationsBenefits as its President; Cognizant as Business Lead for Digital Healthcare Operations; Senior Vice President, Optum Insight; Chief Executive Officer, CieloStar; President, FIS Global Healthcare, Government and Biller Solutions; Senior Vice President and General Manager of Wells Fargo Health Benefit Services, Master Trust and Custody and Benefit Consulting; Vice President and Regional Manager BNY/Mellon Healthcare and Consumer Products. He has also been an Adjunct Professor at St. Catherine’s University where he has taught healthcare economics and policy within their MBA program. He has been a frequent speaker at national healthcare and financial services conferences and has published numerous articles on consumer directed healthcare, healthcare payment technology, digital healthcare, treasury management, electronic commerce, customer loyalty and related topics. Dr. Reynolds co-authored the book, Overdose: Your Health, My Money, which explains the Affordable Care Act and its ramifications for the American public.
• HSM 4041 − Leadership in Health Services Management