Susan McClernon, Faculty Director: Hi, I'm Dr. Susan McClernon, the faculty director of the program in health services management at the College of Continuing and Professional Studies at the University of Minnesota Twin Cities campus. Thank you for joining us today to learn more about our program.

What is health services management?

Susan: Health services managers direct, plan, and coordinate health services in a variety of settings such as clinics, hospitals and health systems, and insurance companies, just to name a few. Health care management careers are growing at a fast rate in the US at over 23 percent, and with the many challenges that our healthcare industry faces, there is a need for well-trained leaders. The Health Services Management program, or HSM for short, prepares students to become those leaders.

What do you learn about in HSM?

Susan: Students in the HSM major learn the ins and outs of a multifaceted health care industry. The courses are designed to achieve our vision: to develop knowledgeable leaders who advance the health and well-being of people, organizations, and communities by transforming health services through applied innovation and collaboration.

Don Moschkau, Vice President: Hi, there. I'm Don Moschkau, vice president human resources for Fairview health services. I'm also an instructor in the HSM program. I want to talk to you a little bit about the careers you can expect to find after finishing the program.

What kinds of careers do HSM graduates find?

There are many career possibilities for HSM graduates, for example:

Ambulatory and clinic management, where you may oversee care of patients, as well as manage day-to-day operations.

Health system management, where you can use your leadership skills in health care systems.

Care coordination/quality/patient safety, where you'd be committed to improving patient services through your leadership in a variety of settings, from hospitals to clinics.

Long term care administration, where you would oversee the operations of an assisted living or senior care facility, and...

Insurance companies and provider networks, where you'd play a role in developing health insurance options and serving them to provider networks. And this is a growing field: the Bureau of Labor Statistics Predicts that the US health care industry will add 5.6 million new jobs in health care by 2020.

What makes the HSM program unique?

Don: There's so much to say about what makes the HSM program unique.

Susan: For example, our industry advisory board. We have leaders who are immersed in the health care industry, and executives who are supporting us and guiding us in curriculum development and securing internship sites for our students. 

Don: Then there's the faculty. We're all health care professionals who work full-time in the industry. We teach from experience and draw from real-life case studies in class, and partner with teaching experts to ensure that we're using the state-of-the-art teaching methods and technology. 

Susan: We have an internship requirement, because we see so much value in taking what our students learn in the classroom to the field. They also have found that this really helps them secure a better job when they leave our program.

Don: And we have flexibility and advising. Flexibility with classes, having blended format, both in-person and online, as well as advisors that you can work with to create a schedule that works for you.

How can I find out more?

Susan: How can our students find out more? 

Don: Well, they could schedule a meeting with an advisor, or they could come to one of our informational sessions. You can also visit us online on our website.

Susan: If you want to make a difference, help others, and become a leader in health services management, please consider joining the Health Services Management program.

Don: We look forward to hearing from you, and we're looking forward to seeing you class.


Health Services Management Program