Working with Challenging People

Working with difficult people is not only frustrating and stressful, it can also cost your organization time and money. This session covers some ways to recognize difficult behavior and tactics to respond to it, both professionally and personally. The key is to learn to separate people from problems—act rather than react and encourage respectful behavior.

Key takeaways:

• Understand what can trigger difficult behavior.
• Identify basic types of difficult behavior.
• Manage anger and defensiveness in yourself and others.
• Learn specific strategies for interacting productively in difficult situations.
   

Webinar presenter Marilyn Corrigan, MA, is a leadership and communications consultant and coach. Her goal is to help her clients improve performance in the areas of leadership, communications, teams and managing change. She has over 20 years of experience in management roles within organizations.

Presented on February 21, 2024.

Note: University of Minnesota employees can receive 200 wellness points by viewing a CCAPS professional development webinar. Please complete this form to record your wellness points.