Keith Setterholm, MA, is the principal of Novus Via Consulting and an associate consultant with Process Management International in the United Kingdom. Since 1987, he has been actively consulting and coaching in the business process management field, leading hands-on process improvement, collaborating with clients on business redesign projects, and designing and delivering customized workshops on process management, leadership and facilitation, and strategic change.
Keith holds a master’s degree in training and organizational development from the University of Minnesota, a certificate in whole-scale change from Dannemiller Tyson Associates, and certification as a practitioner for the Myers-Briggs Type Indicator®.
Keith teaches Process Mapping and Analysis for the University of Minnesota College of Continuing and Professional Studies.