Setting the Tone

Lifelong learner is the phrase that best defines the professional landscape of Long Term Care (LTC) Administration instructor Dr. Kari Everson. Her energy and passion for excellence in the aging-services field are bolstered by numerous degrees, certifications, and credentials: Doctor of Nursing Practice (DNP), Master of Science in Nursing (MSN), Master of Healthcare Administration (MHA), Registered Nurse (RN), Licensed Nursing Home Provider (LNHA), Licensed Assisted Living Director (LALD), Public Health Nurse (PHN), Director of Nursing (DNS-CT), and Quality Professional (QCP).

Everson has put that education to good use, applying her years of experience and comprehensive health care expertise to help those who have a direct influence on the daily lives of older adults. Assessment, care delivery, compliance, leadership, education, quality — her knowledge is panoptic in a field where organizations and providers must continually evolve to meet consumer demand and regulatory frameworks, not to mention the immediacy of crises such as the COVID-19 pandemic.

It’s fitting, then, that the course Long Term Care Environment and Quality, which addresses how organizations can achieve continuous quality improvement, is taught by Everson. 

As the founder and lead consultant of EverCare Consulting and vice president of Clinical Services and Nurse Consultant for LeadingAge Minnesota, “Kari brings both academic expertise and practical experience as a leader in the LTC field,” says LTC Administration Program director Rajean Moone. “This combination provides real-world learning for students as well as important connections for our program.” 

CCAPS recently had the opportunity to speak with Everson about her work, her students, her drive, and her compassion for those she serves.

It’s evident you are a lifelong learner. You’re also a respected instructor. What have you learned about the students who decide to go into LTC? Has it changed over time?

Throughout my career as a nurse and operator in senior care services, I've had the privilege of working closely with many students entering the LTC field. Initially, many students were drawn to LTC due to a sense of duty or familial connections. They often chose this field because of their personal experiences with elderly relatives or a general sense of obligation. Over the years, I've noticed a significant shift in their motivations. 

Today’s students are increasingly driven by a genuine passion for providing high-quality, person-centered care to older adults. They are not just looking to fulfill a need; they are enthusiastic about making a tangible difference in the lives of seniors.

One of the most striking changes I've observed is the comfort and familiarity students have with technology. They are quick adopters of new technologies to enhance care delivery. Whether it's using electronic health records, telehealth services, or innovative care apps, these students bring a fresh, innovative approach to LTC, significantly improving the quality of care and operational efficiency within facilities.
 

Another positive trend is the growing emphasis on interdisciplinary collaboration. Students today recognize the importance of working alongside health care professionals from various fields to provide comprehensive, holistic care to seniors. This open-minded approach to teamwork ensures that all aspects of an older adult’s health—physical, emotional, and social—are addressed, leading to better overall outcomes for residents.

As we look to the future, I am optimistic and excited about the positive impact these dedicated individuals will have on the field. Their passion, preparedness, and innovative mindset ensure that our seniors will receive compassionate and comprehensive care.

What qualities make a good nursing home administrator?

The administrator plays a pivotal role in ensuring the well-being of residents and the smooth operation of the facility. Effective leadership is crucial for any nursing home administrator. This involves not only guiding and motivating staff, but also creating a positive and supportive environment for both staff and residents. 

The ability to stay organized and good organizational skills help in balancing multiple responsibilities, such as compliance with health care regulations, financial management, and ensuring high-quality care.

Compassion is at the heart of nursing home administration. Good administrators show genuine concern for the well-being of residents, their families, and the staff. This quality helps in building trust and fostering a community where everyone feels cared for and valued.

No industry has been untouched by the COVID-19 pandemic, but the health care industry has been affected more than most. What are some of the lessons learned by those in LTC, and how have these insights been applied?

One of the most critical lessons from the pandemic is the need for early detection and rapid response to infectious diseases. This led to the implementation of more robust infection control measures. Regular testing, increased use of personal protective equipment, and enhanced cleaning protocols have become standard practices.

The importance of mental health support for both residents and staff also became evident. For staff because of the increased stress, pressure, and work hours, and social isolation and fear for residents. Facilities continue  to develop holistic care models that include access to counseling services and activities designed to promote mental well-being. 

Technology played a crucial role in enabling remote monitoring and care, as well as facilitating communication between residents, staff, and families. 

Flexibility in care models has also been vital in adapting to changing health and safety requirements. Facilities have learned to quickly scale up or down based on the demands of the pandemic, ensuring that care remains consistent and effective. 

As we all age and the demand for skilled professionals in aging-related fields grows, what do you see on the horizon in the next five years?

This shift presents both challenges and opportunities.

The incorporation of technology will be a game changer. Remote consultations will become commonplace, making health care more accessible for older adults who may have mobility issues or live in remote areas. Wearables and smart home devices will track health metrics like heart rate, blood pressure, and activity levels, providing real-time data to caregivers and health care providers.

Innovations in mobility aids and home automation will foster independence and improve the quality of life for seniors. 

The need for skilled caregivers and health care professionals trained in geriatrics will continue to outpace supply. To meet growing demands, the workforce will undergo a significant evolution. Institutions will ramp up specialized programs to prepare the next generation of professionals. Competitive salaries, flexible work arrangements, and career development opportunities will be important in attracting and retaining talent. 

The workforce will diversify to include technology specialists, social workers, and community health workers, offering a more comprehensive approach to caregiving. Partnerships between health care providers, educational institutions, and tech companies will foster the development of new tools and services. Training will emphasize cultural sensitivity to better serve a diverse aging population.

What is your best advice to those considering a career in LTC?

A career in LTC is a noble and fulfilling path that requires dedication, compassion, and continuous learning.

Remember to always keep the resident at the heart of your decisions and stay committed to making their lives better. Continuous professional growth and development is integral. Some options include pursuing specialized education options, seeking mentorship and networking opportunities, and staying updated on industry trends.

The leader sets the tone and often influences the organizational culture. Because of this, leaders need to manage teams effectively and stay focused. Remind yourself why you chose this career and occasionally participate in resident activities or share a meal with a group of residents. We learn so much this way.

Complete this sentence: I work in the field of aging because...

I started my professional journey as a direct care worker and then became a nurse. After a time, I went into organizational operations. Now, I am fortunate that I can use both skill sets.

I’ve worked in hospitals on medical, surgical, and burn units. It’s also rewarding work, but working in the field of aging has a unique and profound impact. In aging services, I get to build long-term relationships with residents and families. This continuity of care allows me to deliver personalized and holistic support, addressing not just physical health, but emotional and social well-being too.

Aging services also offer a unique opportunity to learn from those who have walked different paths. Each resident brings a wealth of experience, wisdom, and stories that enrich my own understanding of life and humanity.

Ultimately, working in aging services is not just a career. It aligns with my values of compassion, respect, and lifelong learning. I am grateful for the opportunity to make a meaningful difference in the lives of older adults, ensuring they receive the care, love, and attention they deserve.

You can support future Long Term Care Administration leaders by donating to the CCAPS Long Term Care Scholarship.