Emotional Intelligence

Course Number: CERT X440

Emotional Intelligence hero image

While technical skills are important, research has shown that emotional intelligence (EI) is also an essential ingredient in workplace success. 

EI is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. During this course, you will learn to develop your EI by focusing on core areas such as self-expression, self-perception, interpersonal skills, decision-making, and stress management.

Course Outcomes

At the end of this course, you’ll be able to:

  • understand the importance of EI for success in your professional and personal life.
  • use emotions, relationships, and behaviors to improve your interactions and desired outcomes.
  • analyze your strengths and opportunities in the various facets of EI.
  • create an action plan for your own EI development.