Course Number: CERT X403

We face problems every day of our lives. In today's increasingly complex work environment, you need to think critically about how to address important decisions and complicated problems. 

This course will provide you with techniques and tools for better decision-making and problem-solving, so that you can become a more valuable and effective leader.

Course Outcomes

At the end of this course, you’ll be able to:

  • clarify a problem.
  • uncover the causes of a problem.
  • engage others more effectively to generate innovative solutions.
  • develop problem-solving strategies and action plans.
  • analyze the implications and complications of a solution.