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COVID-19 Update: The University of Minnesota will offer online, or alternative, instruction through the end of summer term 2020. Read CCAPS's operational updates or visit the Safe Campus website for the University's operational updates.

Communications Certificate

Five people seated, each holding a different communication device

All IN-PERSON professional development courses through August 31 have been cancelled or moved online. Courses that are available virtually are denoted with
"Online Option" in the course title. 

This certificate will equip you with the top skills employers are seeking: exceptional writing, speaking, teamwork, customer service, critical thinking, and business communications:

  • Develop solutions to complex problems
  • Speak and persuade with confidence and authenticity
  • Enhance customer relationships
  • Contribute meaningfully to teams and projects.

Video: Communications Course Testimonials


Communications Certificate Courses

Required courses (42 contact hours) Cost
Communicating Across Cultures - Online Option (6 hours) $420
Critical Thinking and Problem Solving (6 hours) $420
Negotiate for Agreement - Online Option (6 hours) $420
Develop Effective Business Conversation Skills (6 hours) $420
Fostering Customer Relationships (6 hours) $420
Foundations in Business Writing (6 hours) $420
Team Communications (6 hours) $420


Elective courses (choose 3 courses for 18 contact hours) Cost
Business Storytelling with Intention - Online Option (6 hours) $420
Communicating in the Moment - Online Option (6 hours) $420
Conflict Resolution - Online Option (formerly Dealing with Conflict at Work) (6 hours) $420
Writing Business Reports and Proposals - Online Option (6 hours) $420
Writing for the Web - Online Option (6 hours) $420
Writing for Social Media - Online Option (6 hours) $420
Presenting with Impact - Online Option (6 hours) $420

Not interested in a certificate? Courses can be taken individually. See the full list of professional development courses.

    Communications Digital Badge

    Professional Development
    Digital Badges

    The College is now offering digital badges with the completion of a professional development certificate. Learn more about digital badges.

    Improve Your Writing Today

    Ben Shank photo

    The marketplace of ideas has become increasingly noisy and overcrowded. Ideas that are clear and concise are the most likely to break through. Ben Shank, who teaches a host of professional development courses for CCAPS, including Technical Writing, Writing for Social Media, and Advanced Editing and Proofreading Strategies, has some advice on how to make your ideas stand out and better drive your personal agenda. 

    Stay Up to Date