Faculty, Staff, and Advisory Board

The Health Services Management program is supported and directed by talented, engaged professionals at every level. Their experience and knowledge will help you navigate an educational and career path that works for you.

Faculty Director

Susan McClernon Photo

Susan McClernon

PhD, University of Minnesota School of Public Health, Division of Health Policy and Management; MA, health care management, University of Minnesota; BS, health care management, College of St. Scholastica

Dr. Susan (Sue) McClernon became the Health Services Management faculty director in 2012. She brings extensive experience in health care operations, patient safety, information systems, and medical staff relations. Sue is the president/CEO of Innovative Healthcare Leadership, LLC, a health care consulting firm. She has served in hospital administration for over 30 years. Previous appointments were COO of Essentia St. Mary's Medical Center, Duluth, MN; COO/administrator of Brackenridge Hospital in Austin, TX; and vice president at Bayfront Medical Center in St. Petersburg, FL. Sue has presented internationally on bioethics, and authored a chapter on strategic business planning in the textbook Health Information Management: Concepts, Principles, and Practice, 3rd ed.

  • HSM 4596 - Health Services Management Internship

  • HSM 3521 - Introduction to US Health Care Delivery Systems

  • HSM 4861 - Leadership and Business Planning in Health Care (Capstone)

Faculty

Barbara Barry head shot

Barbara Barry

PhD; MS from Massachusetts Institute of Technology; BFA, Massachusetts College of Art and Design

Dr. Barry is design strategist for the Mayo Clinic Center for Innovation and assistant professor in the Mayo Clinic School of Medicine. She is an interdisciplinary research scientist who uses applied anthropology and computer science to fuel innovation in industry, public, and humanitarian sectors. Dr. Barry has led human-centered design projects for Mayo to improve the health of young adults, and codesigned patient-centered care models for emerging markets. She has worked with neuroscientists and psychiatrists to develop personalized computer-aided psychotherapy and led fieldwork to understand scalable care during crises as a member of an emergency mental health response team in Haiti.

  • HSM 4575 – Innovation in Health Services
Charles Bethel Photo

Charles Bethel

JD, Hamline University; BA, business administration, Cardinal Stritch University

Charles “Chuck” Bethel is an attorney who has worked for the last 20 years assisting businesses and government entities with contract and litigation issues. He has practiced transactional law (contract drafting) and litigation, as well as dispute resolution for a range of business, government, and individual clients. He has owned or managed a variety of businesses, including commercial laundries, restaurants, and nightclubs. Chuck has taught legal research and writing at Hamline University and courses at Fox Valley Technical College in Appleton and Oshkosh, WI.

  • ABUS 4013W − Legal, Ethical, and Risk Issues for Managers
Caroline Carlin

Caroline Carlin

PhD, health services research, policy and administration, University of Minnesota

Dr. Carlin started her health services career as a health care actuary, moved into benefits consulting, and eventually became director of benefits for Target Corporation. After 16 years in the corporate world, she completed her PhD in 2006. She taught applied economics (econometrics and intermediate microeconomics) for five years and began teaching PUBH 3801 in 2015. She also worked as a researcher at Medica Research Institute from 2011−2017. She states that she finds the pursuit of the balance between economic theory and real-world policy very appealing.

  • PUBH 3801 – Health Economics and Policy
Steven Chies

Steven Chies

MS, health care administration, St. Joseph’s College, Standish, ME; BES, Bachelor of Elective Studies, University of Minnesota

Mr. Chies most recently served as senior vice president of operations for the Benedictine Health System. He is a former aide to a US congressman and has held numerous leadership positions in health care professional, trade, and advocacy organizations, with a particular engagement in the advancement of long-term care administration and excellence. He is an AHCA Baldrige Examiner. Mr. Chies has also taught courses in health care administration. His student-centered learning approach combines a practical understanding of the health care delivery system with high expectations for academic coursework.

  • HSM 4541 – Health Care Finance
Eric Christensen

Eric Christensen

PhD, economics, University of Illinois; MA, economics, Colorado State University; BS, finance, Brigham Young University

Dr. Christensen directed the Health Research and Policy team at the Center for Naval Analyses in Alexandria, VA, 2001−15, where he conducted and oversaw research for the Military Health System, Navy Medicine, Department of Veterans Affairs, Department of Health and Human Services, and others. From 2015 to 2017 he conducted health economic research in pediatrics for Children’s Hospitals and Clinics of Minnesota. In 2017, he became a private consultant. His research has covered cost, efficiency, medical homes, accountable care organizations, interventions, compensation and retention of health care professionals, and infrastructure. He has authored or coauthored nearly 100 publications and presentations.

  • PUBH 3801 – Health Economics and Policy
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Jean Cole

MA, health and human services administration, Saint Mary’s University of Minnesota; BS, health care administration, University of Wisconsin, Eau Claire

Jean is a campus administrator for Cassia, an Augustana/Elim affiliation, and a licensed nursing home administrator with 25 years of operations experience in post-acute care: skilled nursing, home care, and senior housing-with-services. Jean is an adjunct faculty member for Saint Mary’s University of Minnesota School of Graduate and Professional Programs (blended and online). She has taught courses on policy in human services, health and human service administration, and health and human services systems. Jean is committed to the development of health care leaders and has enjoyed the opportunity to serve as a practicum preceptor for students seeking licensure.

  • HSM 4861 – Leadership and Business Planning in Health Care – Capstone
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Steven Comingdeer

MA in management, health care administration, and HR management; BA in business management, health care informatics and information management, and computer science and information systems, both from the College of Saint Scholastica

Steven Comingdeer is global director for HR reporting and analytics at Accenture, where he leads a team of 120, providing reporting, advanced analytics and modeling, consultative insights, and decision support. He has previously been chief of staff to Accenture’s North American health practice director, operations director for a national managed-care organization, business office director for a rehabilitation company, program manager for a large physician and hospital quality program, and clinic manager for a local integrated physician group. He has taught online since 2009 in the areas of health care marketing, operations, information management, economics, law and policy, and ethics.

  • HSM 3051 − Career Skills in a Professional Health Services Environment
Tania Daniels

Tania Daniels

M.B.A., health care management, University of St. Thomas; P.T., University of Minnesota

Tania Daniels is passionate about engaging all members of the health care team in continual improvement of the health care system. She started as a candy striper in a physical therapy department, then became a physical therapist aide, and finally served as a professional physical therapist. After seeing many aspects of health care in these roles, she was ready to pursue a career in quality improvement. She was hired by the Minnesota Hospital Association (MHA), where she currently serves as vice president for quality and patient safety. The program she leads has been recognized with multiple national awards for quality, leadership, and patient safety.

  • HSM 4301 − Health Care Quality and Patient Safety Management
Susan Doherty

Susan Doherty

MA, health and human services administration, Saint Mary’s University of Minnesota
BS, political science, Minnesota State University, Moorhead

As a former corporate public affairs and government relations officer, Susan has a background in public policy, strategic health communication, and community health benefit. Her areas of focus have included federal payment and health policy, state Medicaid redesign, system reform, and professional practice boards and related issues. Susan gained extensive experience in education as program director and faculty for Saint Mary's University of Minnesota School of Graduate and Professional Programs (residential, blended, and fully online) and as faculty for North Dakota State University. She is a frequent speaker, lecturer, and facilitator for a variety of associations, organizations, and health systems.

  • HSM 3051 - Career Skills in a Professional Health Services Environment
  • HSM 4861 - Leadership and Business Planning in Health Care − Capstone
Carol Grannis head shot

Carol Grannis

EdD, Organization and Leadership Development, University of Saint Thomas

Dr. Grannis has over 28 years in the field of human resources, training and development, and employee engagement. She founded Leading Edge Coaching and Development, a consulting company focused on leadership and team development. For over 15 years, her clients included federal, state, and local government, and Fortune 500 organizations in pharmaceutical, health care communications, and manufacturing. She is currently the chief HR officer for Self Esteem Brands, the parent company of the Anytime Fitness franchise system. Carol has been a speaker, lecturer, and facilitator for groups throughout the United States, Canada, Europe, and Australia. 

  • HSM 3051 − Career Skills in a Professional Health Services Environment
Monica Hamling Photo

Monica Hamling

MA, human resources and industrial relations, Carlson School of Management; BA, communications and business, University of St. Thomas

Monica Hamling began her career as a technical recruiter with a contract staffing firm in 1995. After that, she worked for a variety of organizations doing IT recruiting for the software, consulting, healthcare, and medical device industries. In 2002, Monica joined Medtronic to lead their technical recruiting team, and continued there for nine years in a variety of human resources roles. In 2011 she joined UnitedHealth Group and is currently their director of talent acquisition. She has taught courses on technology recruiting and corporate leadership, and is happy to assist her students as they learn to represent their personal brand throughout their transition into careers.

  • HSM 3051 − Career Skills in a Professional Health Services Environment
Cheri Jacoby

Cheri Jacoby

BSBA, information systems and accounting, Robert Morris University

Ms. Jacoby is currently senior director of IT for the medical device division at Abbott (a health care product provider in Saint Paul). She has also worked at EMC, Digineer, and Fairview Health Services. Before that she was with PricewaterhouseCoopers for 20 years, the last 10 as the partner responsible for IT business consulting and advisor to the Women’s Leadership Group. Each of her positions has focused on health care and the coordination and collaboration between IT and business functions. Ms. Jacoby cofounded Women Leading in Technology (WLiT) and works with the Women’s Health Leadership Trust in Minnesota.

  • HSM 4043 – Project and Program Management in Health Services Management
David Kaiser Photo

David Kaiser

MALS, interdisciplinary studies, Hamline University; MBA, organizational behavior, Mankato State University

David Kaiser's academic interests and consulting practices coincide in the areas of leadership, ethics, and organizational behavior. He has developed and taught numerous university courses about management. David has held both line and staff management positions in industry; consulted and conducted seminars with companies throughout the US and Europe; and received three professor of the year awards. David's educational philosophy is grounded in mindful inquiry and critical reflection rather than reaction and judgment. Whether in the classroom or in the boardroom, he strives to provoke interdisciplinary ways of thinking about organizational issues and opportunities.

  • ABus 4041 - Dynamics of Leadership
Geoff Kaufmann

Geoff Kaufmann

MA, health policy and management, University of Chicago; BA, biology, St. Olaf College

Geoff Kaufmann, a Fellow of the American College of Healthcare Executives, is vice president for patient services of the Biomedical Division of the American Red Cross. He is the former director of planning and marketing for the University of Minnesota Hospital, and is the Minnesota Regent for the American College of Healthcare Executives. A nationally recognized authority in health marketing, Geoff has over 30 years of experience in business development, strategic planning, marketing, new product development, and operations. His focuses have included physician-clinic-hospital networks, clinical and service outcomes, senior health care services, a wound care business, and diagnostic imaging centers.

  • ABus 4501 - Building and Running a Small Business Enterprise
  • ABus 4701 - Introduction to Marketing
  • ABus 4703 - Marketing for the Professional Practice
  • HSM 4861 - Leadership and Business Planning in Health Care - Capstone
William Kenney Photo

William Kenney

M.H.A., University of Minnesota; B.A., business administration and social work, St. John’s University

William O. (Bill) Kenney is chief executive officer of Dermatology Consultants. Previously, he served as president of the Phillips Eye Institute for Allina Health and later as the VP of operations for the United Hospital Cardiovascular Service Line. He has served as a clinical social worker at United Hospital, focusing on oncology, psychiatry, endocrinology, and geriatrics. Later he served at HealthEast and Park Nicollet Health Services, Northwestern University and Medical Faculty Foundation, and Presbyterian Hospital. Bill has expertise in clinic, hospital, and long-term operations, and his experience in health care leadership includes administrative responsibility in cardiovascular services, ophthalmology, senior services, dermatology, and primary care operations.

  • HSM 4561W − Health Care Administration and Management
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Lynn Kiehne

Ph.D., organizational leadership, Argosy University; M.A., hospital and health care administration, University of Minnesota; B.A., Luther College

Dr. Lynn Kiehne is a health care consultant. Her clients include those working on special projects seeking nonprofit federal funding, as well as CEOs and boards of directors in strategic change management. Currently she consults with HealthSouth as they pursue a Certificate of Need in the Tampa Bay marketplace. She teaches at University of South Florida in their School of Public Health, working with master’s candidates in health care administration, and master’s and doctoral candidates in public health. She has also served as adjunct faculty for the University of Florida School of Public Health master’s programs in health care administration and public health.

  • HSM 4596 − Health Services Management Internship
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Yvonne Kinney

MA, leadership, Augsburg University; Certificate in Industrial & Organizational Psychology, The Chicago School of Professional Psychology

Yvonne Kinney has 20 years of consulting experience as an executive coach. Her passion is workplace psychology, which studies people; work behavior, the performance of tasks; and work settings to understand how behavior can be influenced, changed, and enhanced to benefit both employees and organizations. She is skilled in challenging leaders to look at issues from different angles and guiding them to discover their own solutions, while ultimately helping them reclaim their stake in the future. Her clients span manufacturing, health care, retail, and financial and professional services. She has certifications and accreditations from recognized global executive coaching organizations.

  • HSM 4041 – Dynamics of Leadership
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Ellen Koski

Master of Public Health and BA, Spanish, University of Minnesota

Ellen is employed as the executive director of the Fox Valley Advance Care Planning Partnership in Appleton, WI. The Partnership is made up of local health care systems and the community, working together to make advance care planning and conversations an integral part of living, with the ultimate goal of improving end-of-life care for all. In her free time, Ellen enjoys gardening and hiking local trails with her husband and kids.

  • HSM 3040 − Dying and Death in Contemporary Society: Implications for Intervention
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Scott Lee-Eichenwald

MS, software design and development (MSDD), University of Saint Thomas; BA, psychology, College of Saint Scholastica 

Scott Lee-Eichenwald has diverse professional experience in social sciences and medical technology, with over 15 years in medical devices companies including Guidant, Boston Scientific, Medtronic, and Smiths Medical. He has managed research and development projects and many global technology implementation projects. In addition, he has been teaching online for over 12 years. He received his Six Sigma Green Belt certification from the University of Saint Thomas in 2012 and holds an Information Systems Security Certificate from Colorado Technical University.

HSM 4043 – Project and Program Management in Health Services Management
HSM 4065 –  Information Privacy and Security in Health Services Management
INet 1001 – Survey of Information Technology
INet 4051 - IT Infrastructure Operations

Deborah Mackay Photo

Deborah Mackay

JD, Hamline University; MA, French and German, Cambridge University; BA, French and German, Cambridge University

Deborah Mackay practiced construction law for 14 years at the Minneapolis firm of Faegre & Benson, where she handled a broad range of construction industry disputes and transactions. She has represented large commercial contractors, design professionals, subcontractors, material suppliers, and project owners. Deborah taught construction law and ethics in the Infrastructure Systems Engineering program at the University of Minnesota and has presented numerous construction law continuing education seminars. She is a past chair of the Construction Law Section of the Minnesota State Bar Association and a past president of the Construction Financial Management Association (CFMA), Twin Cities chapter.

  • ABus 4013W - Legal, Ethical, and Risk Issues for Managers
William McDonough Photo

William McDonough

M.B.A., finance, University of Phoenix; B.A., marketing and distributive education; Temple University

Bill McDonough is the president and CEO of Constellation Group of Minneapolis and CEO of Arkansas Mutual, MMIC Insurance Company, UMIA Insurance Company, and Health IT. Bill has worked in the insurance industry for over 30 years, most of that focusing on medical professional liability insurance. He holds the Registered Professional Liability Underwriter designation. He also sits on several profit and nonprofit boards including Constellation, MMIC, PIAA, and Temple University College of Education, and is a speaker on the insurance industry at national conferences.  

  • HSM 3521 − Health Care Delivery Systems
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Daniel McGinty

MA, health care administration, University of Minnesota; BA, economics, Gustavus Adolphus College

Daniel McGinty is a health care consultant and expert witness. He served as president and CEO of Franciscan Sponsored Ministries in Manitowoc, WI, during 2016–18. Prior to that, he was executive vice president at Allina Health, overseeing the operations of 13 hospitals and emergency medical Services and pharmacy. He has also worked at Duluth-based Essentia Health, where he was responsible for seven acute-care hospitals, four long-term care facilities, and 11 physician clinics. He served as president and CEO of Holy Family Memorial Health Network in Manitowoc and as an administrator at St. Mary’s Medical Center.

  • HSM 4861 − Leadership and Business Planning in Health Care: Capstone
Donald Moschkau Photo

Donald Moschkau

M.H.A., University of Minnesota; B.A., multicultural marketing, Metropolitan State University

Donald (Don) Moschkau is a human resources strategy system executive with Fairview Health Services, where he leads the Human Resources Strategy and Operations areas. He serves as a consultant to other executives throughout the organization on strategic initiatives and the impacts or drivers of the organization’s human capital. He has more than 20 years’ experience in human resources and specializes in strategic human resources, employee relations, employment law, diversity, recruitment, and onboarding as well as human resources regulatory compliance in the health care market. Don’s certifications include an SPHR from the Human Resources Certification Institute and an SHRM-SCP and Green Belt from the Society for Human Resources Professionals.

  • HSM 4531 – Human Resources in Health Care Settings
Nick Nyhus head shot

R. Nickolas (Nick) Nyhus

MA, applied psychology, University of Santa Monica; BA, health care management, University of Minnesota

Nick is vice president of human resources and information technology at University of Minnesota Physicians. He has more than 25 years of human resources, education, and business experience with other organizations, including American Express and Ameriprise Financial. Among his specializations are leadership development, organizational effectiveness, executive coaching, psychological assessment, and human capital strategy and delivery. His certifications include a Senior Professional Human Resources certificate from the Human Resources Certification Institute, an SHRM-SCP (Society for Human Resource Management–Senior Certified Professional), and a Six Sigma Black Belt from American Express.

  • HSM 3051 − Career Skills in a Professional Health Services Environment
Bradley Plowman

Bradley Plowman

MBA, managerial finance, Indiana University; MA, theology, College of St. Catherine; BSB, business, University of Minnesota

Brad Plowman has been finance director at Regions Hospital in Saint Paul since 1999. His responsibilities include financial analysis, accounting, revenue recognition, cost accounting, and decision support. He also has experience in critical access hospitals and small PPS hospitals, and has held financial leadership roles with small nonprofits and large organizations. Mr. Plowman has made presentations at Healthcare Financial Management Association (HFMA) national conferences regarding aligning cost, quality, and patient experience reporting.

  • HSM 4541 – Health Care Finance
Cecilia Quattromani

Cecilia Quattromani

MEd in human resource development, George Washington University; BS in business management, Park College at University of Missouri

Cecilia Quattromani is an independent consultant specializing in career development and performance potential. She helps businesses maximize their talent. In addition, Cecilia regularly works as a coach, helping her clients navigate work challenges and career moves. She especially enjoys assisting students in developing their brand and a plan to achieve their personal career goals. Prior to launching her business, Cecilia worked at UnitedHealth Group in a variety of different roles for over 23 years, where she developed expertise in talent development, employee engagement, program and change management, and employee relations. 

  • HSM 3051 − Career Skills in a Professional Health Services Environment
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Ann Redelfs

MS, zoology with a minor in mass communications, Oklahoma State University

Ann Redelfs has extensive experience in strategic planning, grant writing, and management for the success of national partnerships and centers. She has served at federally funded research centers, including the Cornell Theory Center, Center for Research on Parallel Computation, and the San Diego Supercomputer Center. In 2004 she founded Redelfs LLC to focus on working as an independent grant writer, project manager, and leadership team member for numerous organizations. She has authored, co-authored, edited, or ghostwritten grants and publications and is featured in the book Grant Writing Revealed: 25 Experts Share Their Art, Science, and Secrets.

  • ABus 4571W - Introduction to Grant Writing for Health Care and Nonprofit Organizations
John Reynolds head shot

John Reynolds

PhD, organization and management, Capella University; MA, management and administration, Metropolitan State; BA, economics, University of Minnesota

John Reynolds has over 35 years of health care services, benefit consulting, and payment technology experience. He has been a senior vice president at Optum, president of Fidelity National Information Services, and senior vice president at Wells Fargo. He is adjunct professor of health care economics at St. Catherine’s University. Reynolds has published numerous articles on consumer-directed health care, B2B health care payment technology, accountable care organizations, treasury management, electronic commerce, customer loyalty, and related topics. He coauthored the book Overdose: Your Health, My Money, which cracks the code on the Affordable Care Act and its ramifications for the American public. 

  • HSM 4041 − Dynamics of Leadership
Patrick Sauer

Patrick Sauer

MHA, Baylor University; BS, natural science, St. John’s University

Patrick Sauer is an innovation initiative manager for Optum. Here, he works on global health care solutions and implemented the Blue Button that made personal health records available to 28 million members. He was a member of the White House Working Group that recommended FHIR© (Fast Healthcare Interoperability Resources) to the HL7 Committee as the next interoperability standard. Patrick has held various health care leadership positions in integrated acute inpatient, ambulatory care, and population health systems. His experience includes clinical operations, managed care, benchmarking and analytics, logistics, human resources, resource management, consulting, and a multispecialty group practice start-up. 

  • HSM 4575 – Innovation in Health Services
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Mark Sharockman

M.B.A., Duke University; B.S., accountancy, University of North Dakota

Mark Sharockman is interim CFO for St. Paul Eye Clinic and St. Paul Opticians. Before that he worked with privately held medical specialty practices in the areas of orthopedics, anesthesiology, and ophthalmology. Mark dedicated the past decade to improving the financial viability of independent medical practices by implementing decision-making disciplines and defining strategic growth opportunities. He brings to his work the perspectives of several business sectors, including sports media, health services, and real estate. Mark has been involved at several organizations in value creation initiatives: acquisitions, divestitures, integrations, and implementation of transformational growth and operational improvement strategies, both as an internal manager and an outside advisor.

HSM 4541 – Health Care Finance

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Erich Spencer

M.B.A., marketing, University of Toledo; B.B.A., human resources management, University of Toledo

Erich Spencer began his career in HR in total rewards as an employee benefits specialist and was a health care reform subject matter expert before transitioning to general human resources and eventually strategic human resources. He is currently director of human resources strategy at Fairview Health Services, directly supporting two hospitals as well as two system service lines. Though he has worked in multiple industries (higher education, consumer goods, technology, contracted support services), health care is his passion. He also holds two senior-level human resources certifications, one from the Society for Human Resources (SHRM-SCP) and one from the HR Certification Institute (SPHR).

  • HSM 4531 − Human Resources in Health Care Settings
Barbara Spurrier

Barbara Spurrier

MHA, health care administration, University of Minnesota; BA, economics, St. Olaf College

Ms. Spurrier is managing director of the Well Living Lab, a Delos and Mayo Clinic collaboration, and senior vice president at Delos. She was founding director of Mayo Clinic’s Center for Innovation (CFI), whose mission is to transform the delivery and experience of health and health care. She has served as vice chair of the Mayo Clinic Department of Medicine, chief of ambulatory care at the Minneapolis VA Medical Center, and senior administrator at HealthPartners. Barbara has also been a preceptor for U of M MHA students. She is coauthor of Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation.

  • HSM 4575 – Innovation in Health Services
Adam Stone

Adam Stone

MBA, University of St. Thomas; BA, philosophy, University of Minnesota

Adam is principal consultant and chief privacy officer at Secure Digital Solutions, LLC. He has over 28 years of business leadership, much of it overseeing data privacy and security functions in health care, insurance, financial services, and marketing while applying global privacy and data security laws, regulations, standards, and guidelines. He has navigated complex customer-facing initiatives in support of profit-generating activities that encourage customer loyalty by focusing on trust and confidence. In addition to consulting, Adam seeks opportunities to influence public policy on matters of data privacy and security for government and health care. He is an appointed member and a long-time participant on the Minnesota e-Health Advisory Committee.

  • HSM 4065 – Information Privacy and Security in Health Services Management
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Melanie (Mel) Sullivan

EdD, organizational development, University of St. Thomas; MBA, University of Phoenix; BA, business administration and human resources, Doane College

Melanie (Mel) Sullivan became senior vice president of people functions at Ecumen in 2019, overseeing culture; organization development; and company-wide policies, practices, and strategies. Her goal is to develop the strengths of each team member along with commitment to mission. With more than 30 years of experience in health care, including chief executive officer and chief operating officer for Twin Cities Orthopedics and St. Croix Orthopaedics, she has expertise in innovation, organizational development, and operations strategy. Mel also teaches at the University of St. Thomas in health management and MBA–healthcare. She is a Certified Medical Practice Executive (CMPE).

  • HSM 3521 − Health Care Delivery Systems
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Susan Ziel

J.D., University of South Carolina School of Law; M.P.H., medical care administration, University of Michigan; B.S.N., nursing, Madonna University; Certificate in Health Care Design and Innovation, University of Minnesota

Susan Ziel is a health care coach and consultant with Integrity Health Strategies, drawing upon more than 40 years of professional experience to assist clients in choosing their best health care options. She has served as a registered nurse, nursing administrator, university instructor, consultant, and health care attorney. Susan is an affiliate faculty member of the University of Minnesota School of Nursing, and has served as an officer or board member for many health care-related organizations. She is the recipient of numerous leadership and service awards.

  • HSM 4591 – Health Care Law and Ethics

Staff

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Jane Delehanty

Academic Advisor and CCAPS Scholastic Committee Chair

Jane Delehanty has over 20 years of administrative and advising experience with the College. She is academic advisor for students pursuing the Health Services Management (HSM) bachelor's degree, certificate, and minor. She works closely with students to help them define and achieve their educational goals to prepare for careers as leaders and managers in a variety of health settings. She enjoys helping students explore their interest in improving the quality of health care delivery. Jane has a master’s degree in family education, a Minnesota teaching license in parent education, and a bachelor's degree in international relations.

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Liz Hruska

Career Counselor

Liz Hruska has been providing career counseling and coaching services for degree-seeking students since she joined the team of Career and Internship Services in 2008. She is a 2013 recipient of the John Tate Award for Excellence in Undergraduate Advising, which recognizes high-quality advising at the University of Minnesota. Liz helps students with tactical pieces of the job search, including resume help, interview coaching, and internship search support. She also coaches students around larger self-exploration issues, including clarifying values and strengths and finding a work culture that fits. She has a special interest in providing support for student veterans, students from diverse backgrounds, and those with disabilities.

If you are an admitted degree-seeking student and would like to make an appointment with Liz, please visit: lizhruska.appointments.umn.edu. 

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Alissa Bigelow

Academic Advisor

Alissa Bigelow joined CCAPS in 2018. Previously, she worked as an associate registrar at Bethel University, and before that, as an academic advisor with University of Minnesota student-athletes in what is now the Lindahl Academic Center. She enjoys supporting students through their educational journey and helping them find their passion in the health care industry. Alissa has a bachelor’s degree in physical education, a master’s degree in educational policy and administration, and a master of education in sport administration.

Advisory Board

Name Title Affiliation
Brendan Ashby Dean of Health Sciences and Service Programs Saint Paul College
James Begun James A. Hamilton Professor of Healthcare Management University of Minnesota
Anne Belde Project Coordinator Health Partners
Emily Blomberg Chief Operating Officer HCMC
Caroline Carlin Faculty UMN Medical School
Patti Cullen President/CEO Care Providers of Minnesota
Caitlin Duffy Career Development Consultant, Administrative Fellowship Coordinator Sanford Health
Karen Erickson Senior Director, Cardiac and Vascular Marketing Strategic Solutions & Alliance Development Medtronic, Inc.
Trevor Foshang Dean, College of Chiropractic Northwestern Health Sciences University
Joseph Gaugler Robert L. Kane Endowed Chair in Long-Term Care (LTC) and Aging & Professor UMN School of Public Health
Bret Haake Vice President of Medical Affairs and Chief Medical Officer Regions Hospital
Jeff Hanson Manager, Technical Services Upsher-Smith
Chandler Jacoby HSM Alumni Representative Alumni Representative
Geoff Kaufmann CEO, North Central Blood Services American Red Cross
Bill Kenney CEO Dermatology Consultants, PA
Jim King Senior Partner and Chief Quality Officer Witt/Kieffer
Barbara Klick CEO Sholom Community Alliance
Catherine Klugherz VP of Medicine Specialties Park Nicollet
Amy Korzenowski Vice President of Operations Ecumen
Carol Kramer Vice President of Medicine Specialties 3M
Gayle M. Kvenvold President and Chief Executive Officer LeadingAge Minnesota
Brian Mast Divisional Operations Director Agiliti
Don Moschkau Director, HR Fairview Health Services
Nickolas Nyhus Vice President, Human Resources UM Physicians
Brian Rice Vice President, AIM Network Allina Health
Patrick Sauer Innovation Manager, Innovation and R&D Optum Technologies
Jenny Schoenecker Senior Director, Quality and Patient Safety Minnesota Hospital Association
Randy Snyder (Ex-Officio) Executive Director MN Board of Examiners for Nursing Home Administrators (BENHA)
Barb Spurrier Senior Vice President Well Living Lab, Inc.
Teri Verner Director of Integrative Services HealthEast Care System
Susan Ziel HSM Faculty Integrity Health Strategies
Pam Zoeller VP of Specialty Care Health Partners

Current as of June 2019