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Faculty, Staff, and Advisory Board

The Health Services Management program is supported and directed by talented, engaged professionals at every level. Their experience and knowledge will help you navigate an educational and career path that works for you.

Faculty Director

Frances Fernandez headshot

Frances Fernandez

MS, health services administration, Florida International University; BA, business administration, Interamerican University of Puerto Rico

Frances has over 25 years of experience in both nonprofit and for-profit executive health care leadership in a variety of settings, and she's bilingual in English and Spanish. She is particularly interested in human development and minority empowerment, and she works fearlessly to promote inclusivity, diversity, and equity in human services. She teaches at the college level and develops course materials for education, performance improvement, grants, and leadership development. Frances is an advocate of mental health awareness and education, particularly for youth. She has received recognition for quality initiatives and grant allocations for increased and improved services for the HIV/AIDS population. For more about Frances' career and visions for the HSM program, read "Putting the 'Care' in Health Care."

  • HSM 3521 – Health Care Delivery Systems
  • HSM 4521 – Inclusion and Equity in Health Care Management


headshot of Josh

Joshua Berg

BA, psychology, Creighton University, Omaha, NE

Josh Berg is an energetic, collaborative leader whose goals are to improve the lives of seniors, individuals with disabilities, the overall health care system, and related public policy at all levels. He is director of growth at Lifesprk, a home care provider, where he focuses on business and partnership development and innovation in senior living services. Josh has prior leadership experience in nonprofits, for-profits, and governmental agencies in the areas of senior living, accessibility, assisted living, home care, county services, and behavior therapy. Josh is a city council member and serves on local, county, and state boards and commissions.

  • HSM 4586/6586 – Management in Assisted Living and Senior Care Settings
Kelley Boyer headshot

Kelley Boyer

MBA, Carlson School of Management, University of Minnesota; BA, international business, University of St. Thomas

Kelley Boyer is committed to transforming health care as an engaged leader and coach. She currently serves as system director of Quality & Safety Improvement at Fairview Health Services. In this role, Kelley bridges improvement methodologies with application in the most critical system quality and safety work, leveraging more than 20 years’ experience in formulating and driving change for improved clinical and operational outcomes. Kelley has also served as director of care coordination at Fairview; director of hospital programs and improvement manager at Allina Health; and manager of global marketing, Black Belt, and supply chain at 3M Company.

  • HSM 4301 − Health Care Quality and Patient Safety Management  
Frederick Bw'Ombongi

Frederick Bw’Ombongi

MHA, health administration, Grand Valley State University, Allendale, MI; BS, international business, Aquinas College, Grand Rapids, MI

Frederick Bw’Ombongi is VP for access management at Allina Health. Before that, he was interim VP for operations at KentuckyOne Health, accountable for its access center, staffing, laboratory services, pharmacy, clinical engineering, facilities, palliative care, and podiatry residency. He also worked at Spectrum Health in Grand Rapids, MI, as director of its contact center, with responsibility for nurse triage, scheduling, language services, and spiritual care. Fred has cofounded two nonprofits, Opening Village Doors Foundation, which fights poverty in Kenya through entrepreneurship and education, and the Refugee Education Center, assisting refugee children and families with integration into the Grand Rapids community.

  • HSM 3521 – Health Care Delivery Systems
Christina Cauble

Christina M. Cauble

MBA, business administration, Augsburg University; BA, healthcare administration/Spanish, Concordia College

Christina Cauble, LNHA, HSE, is an enthusiastic participant in the aging services field as a business leader with an emphasis on retirement communities, nursing care, assisted living, and aging services in both nonprofit and for-profit sectors. Christina’s strengths include development and implementation of strategic business plans, human resource and financial management, and creating growth in profits, She is currently the executive director of one of Minnesota’s largest nursing care facilities, Southview Acres Health Care Center. She has held management positions at other health care centers since 2014, including St. Mary’s Medical Center, Ecumen New Richland, and Ebenezer Ridges.

  • HSM 4583/6583 – Long Term Care Supports and Services
  • HSM 4588/6588 – Long Term Care Quality Management and Performance Improvement
  • HSM 4593/6593 – Gerontology for Health Care Managers
Steven Chies

Steven Chies

MS, health care administration, St. Joseph’s College, Standish, ME; BES, Bachelor of Elective Studies, University of Minnesota

Mr. Chies most recently served as senior vice president of operations for the Benedictine Health System. He is a former aide to a US congressman and has held numerous leadership positions in health care professional, trade, and advocacy organizations, with a particular engagement in the advancement of long-term care administration and excellence. He is an AHCA Baldrige Examiner. Mr. Chies has also taught courses in health care administration. His student-centered learning approach combines a practical understanding of the health care delivery system with high expectations for academic coursework.

  • HSM 4541 – Health Care Finance
Eric Christensen

Eric Christensen

PhD, economics, University of Illinois; MA, economics, Colorado State University; BS, finance, Brigham Young University

Dr. Christensen is the Principal Research Scientist in Health Economics at the Neiman Health Policy Institute of the American College of Radiology in Reston, VA. He is also a private consultant for health care organizations and in litigation matters. Dr. Christensen directed the Health Research and Policy team at the Center for Naval Analyses in Alexandria, VA, 2001−2015, where he conducted and oversaw research for the Military Health System, Navy Medicine, Department of Veterans Affairs, Department of Health and Human Services, and others. During 2015−2017, he conducted health economic research in pediatrics for Children’s Hospitals and Clinics of Minnesota. His research has covered cost, efficiency, medical homes, accountable care organizations, interventions, compensation and retention of health care professionals, and infrastructure. He has authored or coauthored approximately 100 publications and presentations.

  • HSM 3101 − Applied Health Economics
Steven Comingdeer head shot

Steven Comingdeer

MA in management, health care administration, and HR management; BA in business management, health care informatics and information management, and computer science and information systems, both from the College of Saint Scholastica

Steven Comingdeer is global director for HR reporting and analytics at Accenture, where he leads a team of 120, providing reporting, advanced analytics and modeling, consultative insights, and decision support. He has previously been chief of staff to Accenture’s North American health practice director, operations director for a national managed-care organization, business office director for a rehabilitation company, program manager for a large physician and hospital quality program, and clinic manager for a local integrated physician group. He has taught online since 2009 in the areas of health care marketing, operations, information management, economics, law and policy, and ethics.

  • HSM 3051 − Career and Internship Skills in Health Services Management
  • HSM 3350 − Special Topics in Health Services Management
  • HSM 4596 − Internship
Rebecca Davis

Rebecca J. Davis

MHA, University of Minnesota; BA, International Studies and Spanish, University of Kentucky

Ms. Davis is the operations administrator for the Mayo Clinic Comprehensive Cancer Center and Department of Urology in Arizona. Previous leadership roles were within Mayo Clinic, HonorHealth, and the City of Hope Comprehensive Cancer Center, for service lines of hematology, blood and marrow transplant, cellular therapy, gynecology, dermatology, and psychiatry/psychology. She focuses on empowering and leading multidisciplinary teams to accomplish program development, innovation, quality improvement, and service line growth. Rebecca is an instructor of health care administration in the Mayo Clinic School of Medicine and Science, Fellow of the American College of Healthcare Executives (FACHE), and Prosci® Certified Change Management Professional.

  • HSM 4575 – Innovation in Health Services
  • HSM 4596 – Health Services Management Internship
Kari Everson headshot

Kari Everson

BS and MS, nursing; MS, health care administration, University of Phoenix

Kari Everson has 25 years of experience in health care, with expertise particularly related to assessment, care delivery, compliance, leadership, education, and quality. She is the director of clinical care and clinical consultant for LeadingAge Minnesota and the president of Euvoia Senior Care Consulting. Kari has experience leading clinical and operations teams in nursing homes, senior housing, and home care and has served as a clinical educator in post-secondary nursing programs. She has also assisted with systemic conversions and strategic planning in senior housing and skilled nursing communities.

  • HSM 4572 – Gerontology and Geriatrics for Health Service Executives
  • HSM 4584/6584 – Long Term Care Health and Medical Needs
  • HSM 4587/6587 – Long Term Care Regulatory Management
  • HSM 4592/6592 – Long Term Care Health Care Law
Liz Hruska photo

Liz Hruska

Liz Hruska has been providing career counseling and coaching services for degree-seeking students since she joined the team of Career and Internship Services in 2008. She is a 2013 recipient of the John Tate Award for Excellence in Undergraduate Advising, which recognizes high-quality advising at the University of Minnesota. Liz helps students with tactical pieces of the job search, including resume help, interview coaching, and internship search support. She also coaches students around larger self-exploration issues, including clarifying values and strengths and finding a work culture that fits. She has a special interest in providing support for student veterans, students from diverse backgrounds, and those with disabilities.

If you are an admitted degree-seeking student and would like to make an appointment with Liz, please visit: lizhruska.appointments.umn.edu (you will need to log in). 

  • HSM 3051 − Career and Internship Skills in Health Services Management
Cheri Jacoby

Cheri Jacoby

BSBA, information systems and accounting, Robert Morris University

Ms. Jacoby is currently senior director of IT for the medical device division at Abbott (a health care product provider in Saint Paul). She has also worked at EMC, Digineer, and Fairview Health Services. Before that she was with PricewaterhouseCoopers for 20 years, the last 10 as the partner responsible for IT business consulting and advisor to the Women’s Leadership Group. Each of her positions has focused on health care and the coordination and collaboration between IT and business functions. Ms. Jacoby cofounded Women Leading in Technology (WLiT) and works with the Women’s Health Leadership Trust in Minnesota.

  • HSM 4043 – Project and Program Management in Health Services Management
Geoff Kaufmann

Geoff Kaufmann

MA, health policy and management, University of Chicago; BA, biology, St. Olaf College

Geoff Kaufmann, a Fellow of the American College of Healthcare Executives, is vice president for patient services of the Biomedical Division of the American Red Cross. He is the former director of planning and marketing for the University of Minnesota Hospital and the Minnesota Regent for the American College of Healthcare Executives. A nationally recognized authority in health marketing, Geoff has over 30 years of experience in business development, strategic planning, marketing, new product development, and operations. His focuses have included physician-clinic-hospital networks, clinical and service outcomes, senior health care services, a wound care business, and diagnostic imaging centers.

  • ABUS 4501 – Building and Running a Small Business Enterprise
  • ABUS 4701 – Introduction to Marketing
  • ABUS 4703 – Marketing for the Professional Practice
  • HSM 4861 – Leadership and Business Planning in Health Care: Capstone
William Kenney Photo

William Kenney

MHA, University of Minnesota; BA, business administration and social work, St. John’s University

William O. (Bill) Kenney is chief executive officer of Dermatology Consultants. Previously, he served as president of the Phillips Eye Institute for Allina Health and later as the VP of operations for the United Hospital Cardiovascular Service Line. He has served as a clinical social worker at United Hospital, focusing on oncology, psychiatry, endocrinology, and geriatrics. Later he served at HealthEast and Park Nicollet Health Services, Northwestern University and Medical Faculty Foundation, and Presbyterian Hospital. Bill has expertise in clinic, hospital, and long-term operations, and his experience in health care leadership includes administrative responsibility in cardiovascular services, ophthalmology, senior services, dermatology, and primary care operations.

  • HSM 4561W – Health Care Administration and Management
Lynn Kiehne Photo

Lynn Kiehne

PhD, organizational leadership, Argosy University; MA, hospital and health care administration, University of Minnesota; BA, Luther College

Dr. Lynn Kiehne is a health care consultant. Her clients include those working on special projects seeking nonprofit federal funding, as well as CEOs and boards of directors in strategic change management. Currently she consults with HealthSouth as they pursue a Certificate of Need in the Tampa Bay marketplace. She teaches at University of South Florida in their School of Public Health, working with master’s candidates in health care administration, and master’s and doctoral candidates in public health. She has also served as adjunct faculty for the University of Florida School of Public Health master’s programs in health care administration and public health.

  • HSM 3350 – Special Topics in Health Services Management
  • HSM 3621 – Health Care Leadership in a Crisis
  • HSM 4596 – Health Services Management Internship
Yvonne Kinney head shot

Yvonne Kinney

MA, leadership, Augsburg University; Certificate in Industrial & Organizational Psychology, The Chicago School of Professional Psychology

Yvonne Kinney has 20 years of consulting experience as an executive coach. Her passion is workplace psychology, which studies people; work behavior, the performance of tasks; and work settings to understand how behavior can be influenced, changed, and enhanced to benefit both employees and organizations. She is skilled in challenging leaders to look at issues from different angles and guiding them to discover their own solutions, while ultimately helping them reclaim their stake in the future. Her clients span manufacturing, health care, retail, and financial and professional services. She has certifications and accreditations from recognized global executive coaching organizations.

  • HSM 4041 – Leadership in Health Services Management
Ellen Koski head shot

Ellen Koski

Master of Public Health; and BA, Spanish, University of Minnesota

Ellen is employed as the executive director of the Fox Valley Advance Care Planning Partnership in Appleton, WI. The Partnership is made up of local health care systems and the community, working together to make advance care planning and conversations an integral part of living, with the ultimate goal of improving end-of-life care for all. In her free time, Ellen enjoys gardening and hiking local trails with her husband and kids.

  • HSM 3040 − Dying and Death in Contemporary Society: Implications for Intervention
Mark Kuhl headshot

Mark Kuhl

BA, leadership management, Saint John’s University

Mark is a senior improvement advisor with Fairview Health Services. He is trained in Lean Six Sigma, and he serves as a coach, facilitator, and consultant to executives on continuous improvement efforts at M Health Fairview. Before joining Fairview, he led a continuous improvement team at University of Minnesota Physicians. Mark began his career in clinic operations and continuous improvement for Cancer Treatment Centers of America, a national network of specialty hospitals and clinics. Additionally, he built a value-based care and insurance model for a subsidiary of United Healthcare. 

  • HSM 4301 – Health Care Quality and Patient Safety Management
Scott Lee-Eichenwald photo

Scott Lee-Eichenwald

MS, software design and development (MSDD), University of Saint Thomas; BA, psychology, College of Saint Scholastica 

Scott Lee-Eichenwald has diverse professional experience in social sciences and medical technology, with over 15 years in medical devices companies including Guidant, Boston Scientific, Medtronic, and Smiths Medical. He has managed research and development projects and many global technology implementation projects. In addition, he has been teaching online for over 12 years. He received his Six Sigma Green Belt certification from the University of Saint Thomas in 2012 and holds an Information Systems Security Certificate from Colorado Technical University.

  • HSM 4043 – Project and Program Management in Health Services Management
  • HSM 4065 – Information Privacy and Security in Health Services Management
  • INET 1001 – Survey of Information Technology
  • INET 3011W – Social Impact of Information Technology
  • INET 4051 – IT Infrastructure Operations
Daniel McGinty head shot

Daniel McGinty

MA, health care administration, University of Minnesota; BA, economics, Gustavus Adolphus College

Daniel McGinty is a health care consultant and expert witness. He served as president and CEO of Franciscan Sponsored Ministries in Manitowoc, WI, during 2016–18. Prior to that, he was executive vice president at Allina Health, overseeing the operations of 13 hospitals and emergency medical Services and pharmacy. He has also worked at Duluth-based Essentia Health, where he was responsible for seven acute-care hospitals, four long-term care facilities, and 11 physician clinics. He served as president and CEO of Holy Family Memorial Health Network in Manitowoc and as an administrator at St. Mary’s Medical Center.

  • HSM 4861 − Leadership and Business Planning in Health Care: Capstone
Rajean Moone

Rajean Moone

PhD, social work, University of Minnesota; MS, gerontology, St. Cloud State University; and BA, psychology, College of Saint Scholastica

Rajean's experience includes working at the Minnesota state unit on aging and area agencies on aging, and leading Training to Serve and the Minnesota Leadership Council on Aging. He is currently the Faculty Director for Long Term Care Administration in the College of Continuing and Professional Studies and the Associate Director of Education for the Center for Healthy Aging & Innovation. Rajean is appointed to the Governor’s Council on an Age-Friendly Minnesota, the MN Association of Geriatrics Inspired Clinicians Board, and FamilyMeans Board. He is a Fellow of the Gerontological Society of America, a lifetime member of the Minnesota Gerontological Society, a McNair Scholar, and a Congressional/Health and Aging Policy Fellow. He also holds a Minnesota nursing home administrator’s license.

  • HSM 4582 – Practicum in Long Term Care
  • HSM 4583/6583 – LTC Supports and Services
  • HSM 4584/6584 – LTC Health and Medical Needs
  • HSM 4585/6585 – LTC Organizational Management
  • HSM 4587/6587 – LTC Regulatory Management
  • HSM 4588/6588 – LTC Quality Management and Performance Improvement
  • HSM 4592/6592 – LTC Health Care Law
  • HSM 4593/6593 – Gerontology for Health Care Managers
Donald Moschkau Photo

Donald Moschkau

MHA, University of Minnesota; BA, multicultural marketing, Metropolitan State University

Donald (Don) Moschkau is a human resources strategy system executive with Fairview Health Services, where he leads the Human Resources Strategy and Operations areas. He serves as a consultant to other executives throughout the organization on strategic initiatives and the impacts or drivers of the organization’s human capital. He has more than 20 years’ experience in human resources and specializes in strategic human resources, employee relations, employment law, diversity, recruitment, and onboarding as well as human resources regulatory compliance in the health care market. Don’s certifications include an SPHR from the Human Resources Certification Institute and an SHRM-SCP and Green Belt from the Society for Human Resources Professionals.

  • HSM 4531 – Human Resources in Health Care Settings
Nick Nyhus head shot

R. Nickolas (Nick) Nyhus

MA, applied psychology, University of Santa Monica; BA, health care management, University of Minnesota

Nick is vice-president of human resources and information technology at University of Minnesota Physicians. He has more than 25 years of human resources, education, and business experience with other organizations, including American Express and Ameriprise Financial. Among his specializations are leadership development, organizational effectiveness, executive coaching, psychological assessment, and human capital strategy and delivery. His certifications include a Senior Professional Human Resources certificate from the Human Resources Certification Institute, an SHRM-SCP (Society for Human Resource Management–Senior Certified Professional), and a Six Sigma Black Belt from American Express.

  • HSM 3051 – Career and Internship Skills in Health Services Management
Jennifer Schoenecker

Jennifer Schoenecker

BS, Healthcare Administration, University of Wisconsin-Eau Claire

Jenny Schoenecker is senior director of quality and safety with the Minnesota Hospital Association, where she develops, implements, and facilitates hospital and health system clinical activities in support of the Quadruple Aim (to enhance patient experience, improve population health, reduce costs, and improve the work life of health care providers). She is a Certified Professional in Healthcare Quality and has a passion for positioning Minnesota’s hospitals and health systems as national leaders in quality, safety, and mental health. Jenny provides MHA members with technical and implementation support, including consults; training and education; and assistance with prioritization of quality, safety, and mental health action plans.

  • HSM 4301 – Health Care Quality and Patient Safety Management
Erich Spencer Photo

Erich Spencer

MBA, marketing, University of Toledo; BBA, human resources management, University of Toledo

Erich Spencer began his career in HR in total rewards as an employee benefits specialist and was a health care reform subject matter expert before transitioning to general human resources and eventually strategic human resources. He is currently director of human resources strategy at Fairview Health Services, directly supporting two hospitals as well as two system service lines. Though he has worked in multiple industries (higher education, consumer goods, technology, contracted support services), health care is his passion. He also holds two senior-level human resources certifications, one from the Society for Human Resources (SHRM-SCP) and one from the HR Certification Institute (SPHR).

  • HSM 4531 − Human Resources in Health Care Settings
Daniel Trajano

Daniel Trajano

MD, University of Minnesota; MBA, University of St. Thomas; BA, biology and secondary education, Carleton College

Daniel (Dan) Trajano is the president of Pop Health Consulting LLC. Dr. Trajano has over 25 years of experience as a physician and executive leader in family and geriatric medicine, health care system transformation, value-based payment, accountable care organizations, policy, equity, and social justice. Dr. Trajano’s previous positions include vice president and senior medical director for population health and quality at Blue Cross Blue Shield Minnesota, Medica, HealthEast, and Park Nicollet. He has served on the board of directors for the Institute for Clinical Systems Improvement, Minnesota Community Measurement, the Minnesota Council of Health Plans, and the Philippine Minnesotan Medical Association.

  • HSM 4541 – Health Care Finance
Roger White

Roger White

BS, business and human resource management, Capella University; Master of Professional Studies in human resources management, Georgetown University

Roger White has 25 years of experience in human resources, entrepreneurship, and leadership. As associate administrator and head of people and culture at Mount Olivet Careview and Mount Olivet Home since 2008, he has excelled in creating diversified human resources cultures with quantified outcomes. Before that, he was CEO for Lifecycle Health Services. He holds professional certifications in human resources (SPHR and SHRM-SCP) and administration (LADL and LNHA). Combining a passion for collaborative culture design, expertise in employment law and counsel, and polished skills as a facilitator of change management, he brings a holistic approach to human resources and health care administration.

  • HSM 4585/6585 – Long Term Care Organizational Management
  • HSM 4589/6589 – Long Term Care Human Resources Management


Liz Hruska photo

Liz Hruska

Career Counselor

Liz Hruska has been providing career counseling and coaching services for degree-seeking students since she joined the team of Career and Internship Services in 2008. She is a 2013 recipient of the John Tate Award for Excellence in Undergraduate Advising, which recognizes high-quality advising at the University of Minnesota. Liz helps students with tactical pieces of the job search, including resume help, interview coaching, and internship search support. She also coaches students around larger self-exploration issues, including clarifying values and strengths and finding a work culture that fits. She has a special interest in providing support for student veterans, students from diverse backgrounds, and those with disabilities.

If you are an admitted degree-seeking student and would like to make an appointment with Liz, please visit: lizhruska.appointments.umn.edu (you will need to log in). 

  • HSM 3051 − Career and Internship Skills in Health Services Management
Alissa Bigelow head shot

Alissa Bigelow

Academic Advisor

Alissa Bigelow joined CCAPS in 2018. Previously, she worked as an associate registrar at Bethel University, and before that, as an academic advisor with University of Minnesota student-athletes in what is now the Lindahl Academic Center. She enjoys supporting students through their educational journey and helping them find their passion in the health care industry. Alissa has a bachelor’s degree in physical education, a master’s degree in educational policy and administration, and a master of education in sport administration.

Advisory Board

Name Title Affiliation
Jose Bernard Chief of Staff United Hospital
Emily Blomberg Chief Operating Officer HCMC
Caroline Carlin Faculty UMN Medical School
Kortni Cloud HSM Student Representative Student Representative - HSM
Patti Cullen President/CEO Care Providers of Minnesota
Karen Erickson Senior Director, Cardiac and Vascular Marketing Strategic Solutions & Alliance Development Medtronic, Inc.
Trevor Foshang Former Dean, College of Chiropractic Northwestern Health Sciences University
Joseph Gaugler Robert L. Kane Endowed Chair in Long-Term Care (LTC) and Aging & Professor UMN School of Public Health
Bridgette Grobe President of the HSM Alumni Network Optum
Beth Heinz Chief Quality Officer Fairview Health Services
Amy Jerdee President St. Francis Regional Medical Center
Geoff Kaufmann CEO, North Central Blood Services American Red Cross
Bill Kenney CEO Dermatology Consultants, PA
Jim King Senior Partner and Chief Quality Officer Witt/Kieffer
Barbara Klick CEO Sholom Community Alliance
Catherine Klugherz VP of Medicine Specialties Park Nicollet
Amy Korzenowski Senior Government Consultant Mercer
Gayle M. Kvenvold President and Chief Executive Officer LeadingAge Minnesota
Brian Mast National Vice President of Operations Agiliti
Nickolas Nyhus Chief Administrative Officer University of Minnesota Physicians
Patrick Sauer Executive Healthcare Operations and Innovation Leader  
Jenny Schoenecker Senior Director, Quality and Patient Safety Minnesota Hospital Association
Nick Smith Vice President of the HSM Alumni Network United Healthcare
Randy Snyder (Ex-Officio) Executive Director Board of Executives of Long Term Services and Supports
Barb Spurrier Senior Vice President Well Living Lab, Inc.
Mel Sullivan SVP, Chief People Officer Ecumen
Nikki Terveer Administrative Fellowship Coordinator Sanford Health
Susan Ziel HSM Faculty Integrity Health Strategies
Pam Zoeller VP of Specialty Care Health Partners

Current as of September 2020