Cultivate Emotional Intelligence to Manage Stress

Are you looking for techniques to fortify your resilience and well-being? It goes without saying that stress has been a long-standing factor in our professional and personal lives, even before the pandemic. We all can get frazzled at different times and react to it in different ways, but stress is something we can all relate to—and a well-developed emotional intelligence is key to minimizing its effects.

White bearded man smiling and waving at his laptop screen

During this webinar, we explore:

  • the nature and importance of emotional intelligence.
  • a research-based emotional intelligence model that addresses stress management.  
  • how to evaluate ourselves on three of the key components: flexibility, stress tolerance, and optimism.
  • strategies for strengthening these components of our emotional intelligence for better workplace and personal satisfaction.

Webinar presenter Karin Goettsch, PhD, CPTD, designs research-based strategic talent and organizational development solutions for prominent clients across industries and sectors. She consults and coaches on leadership, team building, effective communication, and other core topics.

Presented on March 25, 2021.

Webinar Takeaways


Emotionally intelligent people:

  • recognize their emotional reactions to people or situations
  • successfully manage themselves and others in difficult situations
  • keep cool under pressure and stay positive
  • who do you know with high emotional intelligence?


Which of the following strategies can you use to develop or manage your stress?

Emotional Intelligence Diagram
Emotional & Social Functioning Pie Chart. This webinar focused on the stress management (blue) section of the wheel. Stress Management Composite of EQ-i 2.0 Model:
(© 2011 Multi-Health Systems Inc.) .


  • Demonstrate learning from mistakes
  • Recognize where anxiety or other emotions trigger your inflexibility
  • Before saying yes, think if the request fits your values and priorities
  • Try experiences outside of your comfort zone to react to new challenges
  • Be agile and expect change
  • Leverage your curiosity and creativity to grow

Stress Tolerance

  • Balance your focus between long-term strategy and short-term bandages
  • Minimize concern by talking through the likelihood of worst-case scenarios
  • Focus more on things you can control and less on things out of your control
  • Anticipate stress and proactively adopt basic good health and wellness habits
  • Ask for help and offer it to others
  • Be honest about the quality-o- life price you pay for taking on excess stress


  • Expect success from your work and relationships and start visualizing it
  • Share your positive beliefs to inspire others about possibilities
  • Be aware of others’ verbal/nonverbal reaction to your optimism and seek to bridge gaps
  • Seek out a trusted colleague who can coach you on a challenging situation
  • Note and appreciate daily moments of gratitude 
  • Spend more time with happy people—positivity can be contagious

(Strategies adapted from Crescendo Inc., K. Lanson, H. Rutledge, Global Collaboration Insights)

"Joy, collected over time, fuels resilience— ensuring we'll have reservoirs of emotional strength when hard things do happen." —Brené Brown