Leading Through Uncertainty


During this prolonged period of change and uncertainty, employees look to leaders for clear direction. This puts pressure on leaders to provide communication that will engage and support employees and help them achieve goals. The current work environment suffers from limited resources and uncertainty. Leaders need to encourage adaptability, innovation, and resourcefulness to help employees be successful.
During this webinar, we explored:

  • communication techniques to support and engage employees.
  • ways to tailor messages to fit the individual and situation.
  • tips to encourage innovation and resourcefulness.

Marilyn Corrigan, MA, is a leadership and communications consultant and coach. Her goal is to help her clients improve performance in the areas of leadership, communications, teams, and managing change. She has over 20 years of experience in management roles within organizations.

Presented on September 22, 2021. 

Webinar Takeaways

A black man stands explaining something to a group of diverse  professionals standing around him in a half circle
  • Leadership is influence. 
    • Any individual, no matter his or her role, can demonstrate leadership behavior: the ability to inspire and nudge others.
    • Leaders need to focus on the areas in which they can directly influence.
    • Leaders need resilience today. Identify the qualities that strengthen your resilience from this list: positive, focused, flexible, organized, and proactive.
  • Listening is a key communication skill that shows respect.
    • Effective listening is nonjudgmental, shows sincere interest in others, and asks open-ended questions to better understand the speaker’s meaning.
  • Empathy has a powerful impact during changing times. 
    • Empathy is the ability to recognize and share others’ feelings and is a powerful tool for communicating during change and transition.
    • Find the time to check in with individuals and ask how they are doing
  • Flexibility and innovation are survival tools today.
    • Piloting new approaches and promoting brave collaboration can be powerful tactics.
    • The communications environment is important.
      • It influences the ability for others to interact effectively and safely.
      • Inclusion and innovation need an environment of psychological safety to thrive.