Conflict is a normal part of everyone's lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity. Many of our habitual patterns of handling conflict were developed early in life and are too limiting for the variety of situations we face today. In other words, our “software” could use some updating with more proactive ways to approach conflict that lead to more productive outcomes.

In this webinar, we started to:

  • get comfortable with the discomfort of conflict.
  • work with instead of against our biological wiring in the midst of conflict.
  • learn ways to diagnose the root cause of conflict.
  • understand the stages of conflict and how to intervene early.
  • outline the seven constructive behaviors that help resolve conflict.
  • look at the eight destructive behaviors that block creative solutions to conflict.

Webinar presenter Stephanie McGovern, MA, applies skills and techniques honed over 20 years developing leaders, coaching, and helping create and maintain high-performing teams at leading manufacturing companies. She also has extensive experience in building employee ownership and commitment to organizational goals and with managing a department during times of rapid change.

Presented October 12, 2022.

Navigating Conflict - Webinar Takeaways

“To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.” – Marshall B. Rosenberg

What is conflict?

Any situation in which people have incompatible interests, goals, principles, or feelings.

What do we know about conflict?

  • Most people struggle with conflict.
  • Conflict doesn’t go away if left alone.
  • Managing emotional reactivity is the key to success.
  • Early responses to conflict have the biggest impact.
  • The more we know about our response patterns to conflict, the better equipped we are to change.

There are two kinds of conflict: cognitive and affective

Cognitive conflict:

  • focuses on ideas
  • occurs during creative, productive times
  • affect = neutral, positive
  • not related to group functioning
  • can catalyze innovation

Affective conflict:

  • focuses on people
  • can occur anytime
  • affect = negative
  • provokes emotions
  • negatively related to group functioning
  • can escalate quickly

What are the benefits of well-managed conflict?

  • deeper exploration of systemic root causes
  • improved relationships and morale
  • innovation from developing “third” options
  • personal development, growth, and insight

Core Conflict Skills

  • Listening
  • Creative questioning
  • Identifying outcomes

Watch the webinar for more about the neuroscience of conflict and strategies to reap the benefits of well-manged conflict.