Dive into the essential skill of providing critical feedback at work, whether it is to direct reports, peers, or your boss. Effective feedback is a powerful tool for professional growth, one that fosters a culture of accountability and continuous improvement. You'll gain ready-to-apply insights and practical strategies to enhance your feedback-giving abilities. You will learn how to navigate challenging conversations, deliver feedback with empathy and clarity, and create an environment that promotes open communication and mutual respect. Whether you are a manager, team leader, or individual contributor, we'll equip you with the skills and knowledge to provide critical feedback effectively.

In this webinar, we covered:

  • the importance of critical feedback: understanding why providing constructive criticism is crucial for individual and team development and fostering a culture of improvement.
  • building rapport and trust: creating a safe space for honest conversations and feedback exchange.
  • the feedback process: explore a step-by-step framework for delivering effective feedback, from setting the stage to providing actionable suggestions for improvement.
  • effective communication skills: learn how to communicate feedback clearly, using appropriate language, nonverbal cues, and active listening techniques.
  • emotional intelligence in feedback: learn about ways to navigate sensitive topics, manage emotional responses, and promote understanding and growth.
  • overcoming resistance and defensiveness: identify common barriers to accepting feedback and explore strategies to overcome resistance, encouraging a growth mindset among colleagues.

Webinar presenter Carolien Moors, MPsych and MEd, has applied psychology and business insight to challenges faced by leaders and teams as an organizational consultant, speaker, and coach, focusing on candor, accountability, and change for more than 30 years.

Presented on October 18, 2023.

Webinar Takeaways

Most of us dislike giving and receiving feedback and we ESPECIALLY DISLIKE CRITICISM. Did you know that criticism activates a mechanism in your brain that seeks to minimize danger? When someone receives feedback, if not delivered mindfully, strategically, and empathetically, the section of the brain that activates flight or fight is activated.

The impact of effective feedback

  • clarifies performance expectations for staff
  • helps monitor and improve performance
  • increases person’s self-awareness
  • demonstrates care, involvement
  • reduces buildup and resentment

Effective feedback has two components:

  1. Meaningful and constructive feedback. This is subjective.  What is meaningful? It is of value to the person getting the feedback. What is constructive? Appropriate and respectful comments.
  2. Rapport and psychological safety. The belief that one can speak up without risk of punishment, humiliation, or other negative consequences. 

Give good feedback with this seven-step process:

  1. Announce the topic and goal.
  2. Describe behavior/action.
  3. Clarify, contrast, discuss impact.
  4. Explore, listen, acknowledge
  5. Person states takeaways and specific actions
  6. Inquire about support
  7. Align when to revisit

Three As of feedback

  • Intended to assist
  • Actionable
  • Ask first - Does this resonate with you? What’s your perspective?

ABCs of feedback

  • Aim for something positive: what do you hope for the person getting the feedback?
  • Behaviors: what you’ve observed, leaving out assumptions, feelings, judgment
  • Consequences: the impact of the person’s actions and how improving actions can have better results

Carolien goes into more details about each of the above items and then continues with an in-depth discussion about asking questions, active listening, and how to employ your emotional intelligence when giving feedback. It’s worth a watch!