Managing stress when it happens

Emotional intelligence (EI) is your ability to identify, manage, and express your emotions effectively and empathetically handle interpersonal situations. EI influences job and life satisfaction and greatly affects your professional effectiveness.

In this webinar, we will discuss research-based insights on some of the main ingredients of EI: self-awareness, self-management, empathy, humility, confidence, interpersonal communication, and relationship building.

Black woman addressing a group of colleagues in a office setting

Takeaways from the webinar will include:

  • Learning to identify, understand, and manage what triggers you.
  • Understanding ways to strengthen in-the-moment awareness and adaptation.
  • Gaining insights in specific skills to effectively deal with a variety of people.

Webinar presenter Drs. Carolien Moors, MPsych, MSc., has a passion for applying psychology and business insights to challenges faced by leaders, teams, and individuals in a variety of industries and nonprofits. She has worked as an organizational coach, speaker, and trainer for companies in the Netherlands, Belgium, Germany, and the US for 27 years. In her instruction, she keeps things simple and applicable and focuses on collaboration, leadership, communication, and change management. Carolien has master's degrees in clinical psychology, industrial psychology, and education.

Related programs: Leadership Essentials Certificate, Management Practices Certificate, Supervision Certificate